York
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What people are saying about York

Wonderful customer service and great cruise!

We were a group of ten (four from US and six from U.K.). I had planned this lunch cruise as part of a day in York with our U.K. relatives who live about 35 minutes from York. We headed out from Wakefield with lots of time to spare but the traffic suddenly stopped on the highway and there we sat. We watched the time slip away and knew we would miss our tour and lunch. When we finally arrived 15 minutes late, there was our boat! The skipper had asked the other passengers and crew if they could give us that 15 minutes to get there and they agreed. They all clapped when we boarded. I was so relieved! The staff were friendly and the food delicious. I looked at my phone and saw that a representative had emailed me to let me know the skipper was trying to reach me. I emailed back to let him know we had made it. Thank you, Neil, for your great customer service! I can’t say enough good things about this company.

The cruise was enjoyable the lunch was nice the staff we very pleasant it was a special treat for us our 48 th wedding anniversary when we got on the boat our table was on the lower deck on our own , we asked to sit upstairs with the other passages we were told it was “ first come first served” and there was no room if we had known this we would not have booked ,the trip was good fun & we made.the most of it the chef made us a plate with happy anniversary which was lovely

The 1st course was overcooked and bland, the chicken was dry!

The scenery was great but the food was NOT worth £30.00 per head. The meal was very bland, the vegetables were overcooked and the chicken was dry - I would normally have sent it back but knew we were on limited time. Also we were rerouted due to a person threatening to jump - we did not get any apology at all. The views were great as we went out to the rural countryside, and not the York architectural route as we had booked for.

let them know in advance they will have to book before they go to any of the attractions in York even if they have the York experience passand . and it's best to get a car parking app on the phone.

Clean totally for Covid. Food excellent, drinks at pub prices. Would recommend it and would also consider evening cruise when we visit York again