The experience includes two aspects: 1. buying the ticket through GetYourGuide and 2. the concert itself. Buying the ticket online was easy, but the email confirming the ticket for the concert had two times: 6PM and 8PM referencing both making it confusing. Sent a message on Facebook to GetYourGuide, the auto answer said no one is available to assist but a phone number was provided which was useless as no one picked up.

The whole evening was fabulous the musicians the opera singers & the ballet dancers were all excellent. I was a bit worried when I arrived as it looked like I was entering an office block but the room the performance was in was magnificent definitely a must if in Vienna.

I was lucky enough to buy the ticket the same day. I took category C and I was very well placed. You must arrive at 7:45 p.m. at the room. We are placed directly on the chairs. They are not numbered. The gentleman manages the location when we arrive. The staff were lovely. There are toilets and a cloakroom. The performance was truly magical. The musicians, the two dancers and the singers were all top notch. You can see they love their jobs. Too bad we don't have a free brochure to know the songs. The concern is that the room is lit throughout during the performances. We would like to have a more subdued room to be the atmosphere. And there should be a regulation at the start of the show for rude spectators. I loved the show but less the spectators behind me who were talking, banging on my chair… a total lack of education.