They were exactly as promised. Young lady waiting on the platform with a sign with our name. She was pleasant and helpful. Walked us right to our waiting taxi. Took pictures of us in the boat on the way to our hotel and pointed out sights and things along the way. Walked us into our hotel and introduced us to the gentleman at the desk. Very pleased!

Relevant experience when arriving in a city. Monica, with natural and expressive sympathy welcomed us on the platform where the train arrived at the central station of St. Lucia, directed us to the water taxi that was waiting for on the grand canal for the transfer to the La Fenice hotel and we accompanied at all times until the reception of the accommodation,

We were taken to a dock over a block away from the hotel instead of directly to the dock at the hotel, though our booking was supposed to drop us off at the hotel. There were 9 of us traveling together that had to drag our luggage in the rain through narrow alleys to the hotel. We were in two groups & the first group was not given instructions on how to get to the hotel. The company should have known that the hotel had its own dock. Our guide was lovely but it was disappointing that our expectations were not met in terms of the travel arrangements.