It was easy to find the desk - we had to wait about 25 mins for other passengers to arrive but then the whole experience was fantastic! A very exhilarating ride into Venice. Perhaps not great for the elderly or infirm though. We were dropped off very close to our hotel after a fabulous ride through the centre of Venice on one of the smaller canals

Checked in at the kiosk in the Arrivals Hall where I waited for about 10 minutes for other pax to arrival. Then a 8 minute walk to the jetty where we boarded in the order of disembarking. It was a very fast and efficient service and well worth the cost

My wife and I recently used this transfer experience for our stay in Venice. It's a great way of arriving in style at your accommodation. They were very punctual with timing and we actually got back to the airport for our flight home earlier than planned so this allowed smooth transition through check in and security. The down side of this activity is that on arrival to Marco polo airport we found the desk for the transfers easy enough but we were waiting for them to allocate us a boat for just over an hour. It might not seem like a long time to wait but there is limited seating in that area and after flying and dragging suitcases it's the last thing you need. Also,one of the lady's at the reception desk was very abrupt.