Waiting Staff = lovely speakers/guides = entertaining everyone worked together to make it a good day..... ps... i done same trip a few months ago and it was just as nice Must be even more a fantastic day out for those who dont live in London/England social distancing - still at an acceptable distance from others Would like a few more cakes and sandwiches - but what i had was still good an extra free drink (soft drink,wine or other) would be great.

Boarding was quick and easy. The boat was spacious, flooded with light. Great views from the tables. The amenities were clean. Service was quick, friendly and polite. Afternoon tea served shortly after departure: sandwiches, little cakes, sultana scones with strawberry jam and clotted cream. Tea/coffee constantly topped up. The drinks waiter balanced a glass of whisky on his elbow and poured the lemonade into it and popped the champagne cork behind his back! However, what really impressed me: the reason for our trip was to celebrate a friend's birthday but I had not mentioned anything about it when booking the tour. However, the staff presented her with a slice of chocolate cake and sang Happy Birthday. I can only think that they noticed the Happy Birthday sash she was wearing and decided to do something special for her. This was done out of the kindness of their hearts which is so sweet, a real personal touch that you just don't see these days. I highly recommend this tour.

Great narration from the tour guide, and a pleasant ride from the captain. It was really neat to learn about all of the buildings and bridges. The food was good too, with really good biscuits, sandwiches, and pastries. Some of the wait staff were really good, Yet, some of them could use some more customer service training, especially about not touching the inside of already-used cups with the front edge of the tea and coffee pitchers when giving refills, so they don't spread germs from one customer to another customer.