I had a very stressful morning with my pick up. Initially, I was supposed to go on April 4, 2022 but that was cancelled so I took the April 5, 2022 date. They told me it would be the exact start time and pick up location. My original pick-up location was in downtown but the new location was actually at the airport on the April 5th date. I was not notified of that and I found that very unprofessional. I had to take a cab all the way to the airport. They never offered any kind of compensation. The driver paid for my cab fare. I'm not sure why that happened and why no one told me anything.

Fabio, the driver and tour guide, was extremely jovial and knowledgeable. His english speaking was a little hard to understand at times, so my kids had a hard time following some of the content. But he was overall very nice and pleasant to talk to. The schedule was good, and we had a fun experience. The description when I reserved the trip said we'd do the "Voyage to the Falls" boat ride, but we did not. Zoom Tours needs to update the listing, because I booked this for a day in November that was 3 weeks after that attraction closed for the season. Instead we did the "Journey Behind the Falls". The tunnels that go under and behind the falls were just okay. The awesome part was the lower observation deck, right next to one side of the horseshoe falls. It was amazing. Sadly, at this late time in the season, Clifton Hill was underwhelming. We even had to wait for a restaurant to open before we could eat lunch. The tiniest chapel was surprisingly adorable.

We had a great day. We went behind the Falls which was superb-the noise, the views and the whole atmosphere were awesome. The boat to the falls was a fabulous experience too and on top deck we were drenched! It may have been better to be on the lower deck and we may have seen more because there wouldn’t have been as much spray! We also opted for lunch which was a very tasty and plentiful 3 courses and served by friendly staff. We were lucky to visit on a beautiful sunny day and sat outside, facing the falls to have our lunch. We had an excellent driver/guide in Fabio. He was very knowledgeable, enthusiastic and helpful and pointed out many places of interest. We stopped for several photo opportunities and our trip was enhanced by Fabio’s input. We felt there was enough time at each stop and even if you don’t do behind the falls or the boat or lunch, it is a beautiful area to take in the magnificent scenery, have a refreshment break, walk around and if it’s your bag, see a few shops.