i would rate 2 stars for this trip. boat is nice, boatswoman too bossy, does not answer questions, where talking to much, looking behind was not on the wheel, not very reliable, more a showwoman than a captain. awfull nz english and very badly to understand. absolutely horrible is the staff in the shop where you have to pick up the ticket. she treats me like a dog. without "please" i heard a "Wait outside" in a bossy tone, after she has very slowly done her opening work, she shouted "now you come in". sorry I though i did not hear right, "are you talking to me or are you giving commands to a dog?"

Really enjoyed this tour. Staff were so welcoming and friendly also extremely knowledgeable of the lake and the carvings. Thoroughly enjoyed our skippers running commentary very funny lady. Really enjoyed the resources on deck (tea and coffee) also a nice warm baked blueberry muffin which was delicious. Would recommend this tour for anybody travelling to Taupō.

Roomy boat with good views. Excellent commentary and friendly crew. Plenty of time at the carvings to take pictures and ask questions and very informed guide. Free coffee tea and hot chocolate provided and the warm blueberry muffins were delicious. Easy to find and park.