It was a confusing route at the 5th level food court because the directional signs were not clear - not the Sydney Eye’s fault. I’m thankful for the help received from a f&b staff. The Sydney Eye counter staff were friendly and polite. The lift ride was exhilarating. Unfortunately the lift (double-deck) has an in-car viewing camera which didn’t work. The view from the tower was a let down because of the ongoing bushfires and you really became hazy beyond 2-3km. Attractions within Darling Harbour, The Docks, Circular Quay had made up for it somewhat. There was a nice 4-D big screen video clip prior to the lift ride up. I thought it was alright. And there were souvenir shops at the tower level and on your way out after the lift ride down. Good selection of gifts you’d be tempted to purchase. And yeah buy that memento “photoshop” pictures - nicely done too.

I booked the tickets online which is a rather efficient way of jumping the queue. However, if the weather on the day is not too good, you will have to grin and bear it. The staff there is amazing. Extremely helpful and professional in their approach. I live in this country and was taking a visitor to the Tower and I am constantly proud of the way people in the hospitality industry engage with visitors.

Fabulous views, excellent customer experience and service

I went to the tower in the evening and the views were fabulous. It was great to be able to walk all the way around, the queues were short and it wasn’t crowded. It was also great being able to have a cup of coffee and snacks up at the top whilst watching the view. I left my iPad up on the observation deck and was obviously very concerned when I got to the bottom of the tower that I had lost it for good, but when I went back in the staff at the bottom were really helpful and said they’d send me back up where my iPad was waiting with a member of staff. I got it back and was very encouraged that they asked me to put in my password in to make sure I was the owner, which I did. It was very reassuring to know that they wouldn’t have let just anyone take it. Avery pleasant evening out, a great attraction and really helpful staff.. what more could a tourist ask for?