We were sent an email by Grays Line saying there would be someone holding a sign upon arrival to direct us to the coach, no one was there and there weren’t any coaches that said Grays Line on. I finally enquired at a transport desk for another company and they told us we’d be getting on there coach. So poor communication from the company however the journey was quick and smooth.

The bus was very easy to find out in the arrivals carpark. The company send you an email beforehand to advise you who to look out for. All we had to do was show our ticket on the app to the driver and off we went. Left very promptly at the time scheduled. It took about an hour and a half to get to the drop off point (to change to a smaller bus that would take us to the hotel) and the driver took us via a scenic and beautiful route. Once we changed to the smaller bus, it took about 10 minutes to reach our hotel. All in all a great service and good start to our trip.

If the waiting windows weren't so long, it would be perfect. So, waiting half an hour in Iceland in winter at a stop sheltered from wind and wind should be carefully considered. The statement to be there 30 minutes earlier should be taken seriously, because sometimes the bus is there exactly 30 minutes earlier, other times 35 minutes later and then you are there yourself 5 minutes earlier and then freeze 40 minutes (nevertheless, suitable clothing, the you stand and wait in the middle of the city). Well, the drivers are friendly, you get to your destination on time (please allow for waiting time), booking and contact are very uncomplicated, you can also change the time without any problems.