Normally in Iceland, the service is very good, with cheerful, diplomatic attitudes. But, I found that one of the bus driver's, female, on an Exertions Bus, was very rude, and not helpful at all. When I questioned where and when the bus to transfer us to the airport from the Blue Lagoon would arrive, she said it had already left, no smile. I mentioned it was due to be there at 2:30, and she said, they changed the time, that's it, no smile, like she hated having to speak with me. She offered no apology, no options, nothing. I was so disappointed. I love Iceland, and its people, she needs some training on customer service with a smile. Customer service is paramount!!

i liked it, iceland is an expensive place so c$200 including transport is perhaps quite reasonable, but from a canadian perspective it is priced high, we had to wait maybe 45 minutes for the bus coming back to reykjavic but the lagoon itself was great and i was happy to have the experience including drink face mud and towel

Excellent alround experience. Bus journey to and from the Blue Lagoon was easy from the bus station. Although very busy had plenty of room once in the Lagoon. Time in Lagoon on the day we went was not restricted. Booked on-line before leaving home so no hassles on the day of visiting. Recommend taking your own 'extra towel' and thongs, plastic cover for your mobile protection, to save the cost of hiring these items.