Guide was excellent - communication was poor - booked a morning tour - it was changed to a 2pm pick up at the hotel - actually picked up at 2:40 - so 40 minutes late waiting in the lobby - and yes, we arrived in the lobby at 1:45 - at the 15 min early based on the email.

I enjoyed being at the middle of the world monument very much. Strangely, I was WhatsApp’ed that same day to show up an hour early at a hotel that was 45 minutes away from the location I chose off the list of acceptable pickup spots. I said no to the new pickup location but agreed to the hour early. What wasn’t explained was I’d be joking a trolley tour already underway and that extra hour was to be spent waiting for them to eat lunch directly across the street from the monument. I had already eaten since the tour started at 1pm ( had originally been 2pm) this was strange and not communicated at all (for obvious reasons perhaps) I was then offered a 25% discount on my choice of 3 tours from Quito as a “reward” from Georgy. I told him I’d need time to get back since my battery was low and when I replied the next morning, he ghosted me (no reply) not cool

The tour was very complete, I learned a lot about the history of the park, the guide was very kind and willing, everything was very punctual and I had time to tour the area and take the photos I wanted. I would definitely buy this activity again. Due to the attractiveness and popularity of the place, I recommend that you visit early on a weekday since the weekend is very crowded.