Booking didn’t offer boarding at Freemantle. Meant we had to travel further and get up earlier to get our ferry. Staff on board and boarding both ways very helpful. However again booking didn’t indicate change of ferry for return. On the island we felt it was beautiful but signposting was poor. Difficult to know which way to go. Fabulous place museum excellent. Sadly realised I had left a bag at one of the bays but by the time we had worked out where to go couldn’t risk rushing across the island before the ferry was due. And as we leave WA next day it is lost.

Great staff, very helpful and good commentary throughout the journey. Coffee and snacks available on-board. Good to see that staff had to tell passengers to give up seats for other passengers which they were using for their luggage. Seats could do with padding as some are a bit worn.

The ferry to and from Rottnest was very enjoyable, and the staff were friendly and really helpful. However, I did not receive contact confirming my initial pick up point and needed to arrange my return pick up after arriving at the ferry. I am glad they took my feedback on the spot, and again commend the staff professionalism.