The city centre of Palermo is bigger than we thought and booking this tour was a great idea! Moreover, booking the ticket online is recommended because the ticket office is not open in the afternoon. Cons: - During the first ride, I had to send by email my booking to one of the employees of the company. - A number of passengers wanted to take the same line at the same line, probably because they arrived together with a cruise. We avoided it by taking the other line and the company reacted adding extra buses to the route. They also organised quite well the queue by giving numbers to the passengers, so whoever arrived first, entered first the bus. - One of the employees was quite rude and not helpful to everyone.

Palermo is a breautyful city. When doing this tour you gonna learn about the city, the beautiful places and will know where to walk to after the tour. It is nice to have a voice guide in my own language, to tell me things about the city. The best part is that the ticket is valid for 24hours. I can use it all day, and when starting at the afternoon, the next day I can still hop on the bus. Must do tour!

Excellent concept to get on/off all day. The complimentary map was useful. My only suggestion is that the public announcements upstairs could be a little louder as with earplugs and traffic noise, was difficult to hear. Thank you