Private tour

Private Tour: 9/11 Memorial and Ground Zero

2.7 / 5

3 reviews

Private Tour: 9/11 Memorial and Ground Zero

From US$ 165 per person

Take a poignant tour of the World Trade Center site where the tragic events of September 11, 2001 took place. Pause for reflection at the 9/11 memorial pools, and skip the long lines to the One World Observatory for panoramic views of New York.

About this activity

Free cancellation
Cancel up to 24 hours in advance to receive a full refund
Covid-19 precautions
Special health and safety measures apply. Learn more
Mobile ticketing
Use your phone or print your voucher
Duration 2 hours
Check availability to see starting times.
Skip the ticket line
Instant confirmation
Live tour guide
Wheelchair accessible
Private group


  • Hear moving stories about the tragic events of 9/11 from a guide who was there
  • Pause for reflection at Ground Zero and see the memorial pools
  • Skip the long lines to the One World Observatory (if upgrade chosen)
Full description
Pay your respects to the heroes of 9/11 with a visit to St. Paul's Chapel, where emergency rescue centers were set up immediately after the September 11 attacks.  Pause to reflect at the 9/11 Memorial Pools, built on the site of the former World Trade Center, and see the names of the 2,983 men, women and children killed in the attacks of September 11, 2001 and February 26, 1993. Learn about Freedom Tower at the heart of the rebuilt complex. If you choose the option with One World Trade Observation deck, skip-the-lines and take the Sky Pod elevator to the 102nd floor in 60 seconds. Get breathtaking views of the Statue of Liberty, Ellis Island, the Empire State Building and more.
  • Guided tour of Ground Zero and the 9/11 Memorial Pools
  • Skip-the-line access to One World Observatory if upgrade chosen
  • Ticket for the 9/11 Museum. Please note this is different from the 9/11 Memorial
  • Gratuities (recommended)
  • Pick-up and drop off service
Covid-19 precautions

You must book this activity online because the ticket office is closed

Safety measures in place
  • All areas that customers touch are frequently cleaned
  • You must keep social distance while in vehicles
  • The number of visitors is limited to reduce crowds
Traveler requirements
  • You are required to bring and wear a mask
  • You must fill out a travel information form

Select participants and date



Prepare for the activity

Meeting point

Meet in front of Starbucks at 24 State Street, across from Battery Park. Please note that 24 State Street is also known as "One Battery Park Plaza." Your guide will be wearing a yellow uniform and will meet you on the plaza outside Starbucks. Do not enter Battery Park or go to the Statue of Liberty ticket booth, as they do not have your tickets. If taking the subway to the meeting point, take the R train to Whitehall Street Station, the number 4 or 5 train to Bowling Green Station, or the 1 train to South Ferry Station.

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Important information

What to bring

  • Comfortable shoes

Not allowed

  • Luggage or large bags

Know before you go

  • This tour operates in all weather conditions, so please dress accordingly.
  • This tour departs on time and does not wait for late arrivals. No refunds will be provided for missed tours due to late arrival.
  • One World Observatory tickets are issued for a specific date and time and cannot be used at any other time if upgrade is chosen.
Customer reviews

Overall rating

2.7 /5

based on 3 reviews

Review summary

  • Guide
  • Value for money

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November 5, 2019


November 9, 2019

Our guide was a very nice gentleman. However, we spent most of the time in Battery Park and walking up to the 9-11 Memorial. He was very knowledgeable about New York City in General, but once we got to the Memorial the tour and narrative just sort of stopped. No personal insights or really much to say about it. He didn't take us to the church that survived the attack. So, for $160 EACH, we could have done this ourselves. I feel like we were 'had'. I don't know if there's any recourse for a partial refund. I do think that if you check online you can probably find a self-guided tour for free. We were super disappointed.

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November 25, 2019

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Product ID: 143256