The experience was amazing. The tour guide was very nice and even as it rained he made sure we got to hear the history of battery park. What an incredible experience to see Lady Liberty and the New York skyline. The only actual complaint was the treatment of the Alied Security personnel. The male Security guard was very rude and disrespectful. Then the female guard hit my husband with the Security wand on purpose.

Although I was worried of the uncertainty, everything went smoothly, easy process, the guide were there to greet and guide. I like the fact that a confirmation was sent the day before, letting me know where to go and how to get there, that gave me a peace of mind. Instructions easy to follow, excellent.

Tim was a marvelous guide! He was funny and informative. He even took pictures of each of us in front of Lady Liberty. I feel it should be a known universal etiquette, but apparently it's not, so I'll mention it here: TIP your guide, ya'll!!! The website might say your ticket includes different things, like "pedestal access" for example, but it won't include that unless you have booked tickets about 2 months in advance. I'm still confused about whether or not I paid more for a ticket to have a special experience, but didn't receive all of my money's worth. The website should really say whether or not all of the items will be included on the date of one's visit. I called but didn't specifically ask if the pedestal would be available on the date of my visit. (There are only a small amount of tickets to access that, and from what I understand, the park regulates that.) I suggest trying to call for clarification and specifically ask what will be available on the day of your visit.