This guided walking tour takes you through the former World Trade Center site in New York where the tragic events of 9/11 took place. You’ll see Ground Zero and the 9/11 Memorial, and have timed admission tickets for the Freedom Tower Observatory.
What to Expect
These special 90-minute tours of the 9/11 Memorial are guided by New Yorkers who have a personal connection to that tragic day. Hear their personal stories and the touching recounts of tragedy and heroism of many other everyday citizens.
The tour begins at St. Paul's Chapel, the oldest public building in New York City in continuous use. This church miraculously survived the falling buildings and debris from the 9/11 attacks despite it being only a block away. It became a makeshift rescue center during the aftermath and its iron fence became a bulletin board where family members posted notices of their missing loved ones.
Today, with the mementos received from people around the world, the church serves as a tribute site. You’ll hear about the heroic emergency responders at the Firefighter's 9/11 Memorial Wall, and see Engine and Ladder Company 10/10, the fire station at Ground Zero.
Enter the 9/11 Memorial, where you can pay your respects to those who lost their lives in the World Trade Center. See the Reflecting Absence Memorial, the largest manmade waterfall inside the 9/11 Memorial, symbolizing the vast void left by the tragedy.
Learn how the names of the nearly 3,000 victims were placed around the waterfall next to their friends, family members, and colleagues. See the new Freedom Tower and World Trade Center rise from the ground in this beautiful 8-acre green city oasis.
As the tour portion ends, your guide will give you your timed admission tickets for the Freedom Tower Observatory, a panoramic observation deck that is a marvel of engineering and architecture. The program begins in the lobby of the Freedom Tower with Voices, which is a film dedicated to the men and women of the World Trade Towers and the new One World Trade Center. You will then take the Sky Pod elevator and rise 1,250 feet above ground in 60 seconds.
The Observation Deck begins on the 102nd floor with the See Forever Theater and moves down to the 100th floor, where the main observation deck is located. Immersive LED displays, interactive touch screen videos, and dining options mean there's plenty to do, but the true draw is the view, from hundreds of feet above the skyline stretching across all of Manhattan.
- English-speaking guide
- Access to the 9/11 Memorial
- Tickets to the One World Observatory
What to Remember
• Tickets are issued for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically the entry time for the 10:30 tour will be at 12:30. The 14:00 tour will typically have an entry time of 16:00. The actual entry time may vary based on availability. If there is no availability, you will be notified to either select another date or another tour, or will receive a refund of your purchase amount
• The tour operates in rain and snow. A large portion of the tour is outdoors, so please dress accordingly and be prepared for the weather
• For the tour portion, you can always reschedule your tour without penalty if you would like to change to a different day. In the rare case of downpours or untenable weather conditions, the supplier will cancel the tour and offers refunds. However, One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific