I easily exchanged my voucher for a ticket at the specified location shortly after 8 a.m. in the morning. I started the downtown tour right at 9 a.m. Then immediately the Uptown. This was also a good thing, because by midday there were very long queues at the bus stops, at least in Times Square. Both routes were good and interesting for me as this is my first time in New York. If you want to get a first impression this tour is good. However, I personally think the price is a bit too expensive. Up to 10€ less would be reasonable. Otherwise the staff were very friendly and helpful.

Nice visit

The principle is excellent. The stops don't enrich. The magnificent views .... The only negative point: their ticket: a receipt with a flash code. A gust of wind and I lost one in 3. Our visit ended there. They never wanted to reissue us a ticket for my daughter. We didn't do it Uptown. Just downtown.

New York Hop on Hop off tour highly recommended.

Exchanging the voucher for tickets went without any problems. The employee tried to talk us into VIP passes for $ 25.00 per person, but we did not do this. We have always had a place on the upper deck and a guide tells you what to see. You can also opt for a digital guide in other languages. We really liked it.