Guided tour

New York City: 9/11 Tour, Memorial, Museum & Observatory

Activity provider: 911 Ground Zero Tour

New York City: 9/11 Tour, Memorial, Museum & Observatory

Activity provider: 911 Ground Zero Tour

From US$ 39 per person

Pause to reflect on the events of 11 September 2001 on a tour of New York’s Ground Zero and 9/11 sites. See the 9/11 Museum, One World Observatory, the Firefighters Memorial Wall, and more

About this activity

Free cancellation
Cancel up to 24 hours in advance to receive a full refund
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Covid-19 precautions
Special health and safety measures are in place. Check your activity voucher once you book for full details. Learn more
Duration 1.5 - 5 hours
Check availability to see starting times.
Live tour guide
Wheelchair accessible
Private group available


  • Take a 90-minute guided walk around Ground Zero and the 9/11 Memorial
  • Hear personal stories from New Yorkers connected to 9/11
  • Ascend to the 100th floor observation deck of the One World Observatory (if All Access Option is selected)
  • See mementoes and artifacts from 9/11 at the 9/11 Museum (if All Access Option is selected)
  • Save time and optimize your visit with pre-reserved tickets to the Museum and Observatory
  • Get a deeper understanding of the tragic events and New York's recovery
  • Pause for reflection at the Ground Zero memorial pool
Full description

Remember the terrible events of 11 September 2001 on a 9/11 walking tour and journey through the former World Trade Center in New York. Guided by New Yorkers with a personal connection to 9/11, the tour includes personal anecdotes and touching stories of tragedy and heroism. Meet at St. Paul's Chapel to see the church that miraculously survived the falling buildings and debris, despite being only a block away from the World Trade Center. Learn how it became a makeshift rescue center and its iron fence a bulletin board. Hear heroic stories of the emergency responders at the Firefighter's 9/11 Memorial Wall, and see the Engine and Ladder Company 10/10, the fire station at Ground Zero. Enter the 9/11 Memorial and see the Reflecting Absence Memorial, a man-made waterfall symbolizing the vast void left by the tragedy. Look at the names of the nearly 3,000 victims placed around the waterfall next to their friends, family members, and colleagues. See the new Freedom Towers and World Trade Center rising from the ground. Stay as long as you wish at this beautiful 8-acre oasis. Make use of timed entry tickets at the 9/11 Museum and One World Observatory. Once inside, you are free to explore at your own pace, see artifacts from the events of 9/11, and hear recordings from people who were there on the day. Take a stroll to the Observatory to marvel at its engineering and architecture. Head to the lobby of Freedom Tower for the "Voices" documentary dedicated to the men and women of the World Trade Center. Then take the "Sky Pod" elevator, and ascend 1,250 feet in 60 seconds. Once there, see the See Forever Theater on floor 102, before accessing the main observation deck on the 100th. Enjoy immersive LED displays, interactive touch screen videos, and dining options, as well as the view of the iconic Manhattan skyline.

  • Walking tour of Ground Zero and 9/11 Memorial
  • Guide at Ground Zero and 9/11 Memorial
  • Timed reserved skip-the-line entrance ticket to the 9/11 Museum (if "All Access" option selected)
  • Timed reserved entrance ticket to One World Observatory (if "All Access" option selected)
  • Guide in 9/11 Museum and One World Observatory
  • Tips
Covid-19 precautions
Traveler requirements
  • You are required to bring and wear a mask

Select participants and date



Meeting point

Please meet the tour concierge outside St. Paul's Chapel at 209 Broadway (between Fulton & Vesey Streets). They will be there 15 minutes before the tour starts and will be holding an orange flag.

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Important information

What to bring

  • Comfortable shoes
  • Weather-appropriate clothing

Not allowed

  • Food and drinks
  • Luggage or large bags

Know before you go

  • The tour takes place, rain or shine. A large portion of it is outdoors, so please dress accordingly, and be prepared for the weather
  • For the tour portion, you can reschedule without penalty if you would like to change to a different day. In the rare event of a heavy downpour or extreme weather conditions, the tour will be cancelled and you will be given a refund. However, One World Observatory and the 9/11 Museum tickets cannot be rescheduled as they are date and time specific
  • There are security checks at both the 9/11 Museum and One World Observatory
  • You will need to pass through airport-style security to enter the Observatory. During high season the wait at security can be up to 20 minutes
Customer reviews

Overall rating

4.8 /5

based on 582 reviews

Review summary

  • Guide
  • Value for money
  • Service
  • Organization

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Jared gave us an amazing tour and overview of what happened that day and in the days to follow. He gave his perspective and analysis which was very helpful in understanding the memorial. Having been in New York that day, we really appreciated what has been done to honor those we lost and those who worked so hard to save lives.

August 4, 2022

Just the best experience from start to finish. Brian our tour guide was amazing, professional and just so knowledgeable…. He made the tour around an experience we will never forget and his own personal loss made it even more poignant. But to end it all with hope for the future for all the citizens of New York was the tribute they so deserve.

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May 28, 2022

Would thoroughly recommend this trip, certainly worth doing rather than just the memorial and museum. Eric, our guide took us around the area, explaining history, adding anecdotes and bringing it all to life. He was a fantastic guide and reallly connected with the group. The museum is an amazingly powerful experience too. There was zero visibility at the top of the Freedom Tower but the lady at the kiosk readily moved our slot to another day so we won't miss out. All in all, an excellent day.

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December 31, 2021

Product ID: 58118