Unfortunately only 2 stars. This is not due to the program or the guide. The guide, Sid, was just perfect. Great explanation, learned and seen a lot. Thank you for stepping in spontaneously. That's the problem. We have been forgotten. The tour was supposed to start at 8 am. At 8:15 we wrote a WhatsApp to the provider until when he will come. No reaction. We called at 8:30 a.m., which ended up costing over 50 euros... During this long phone call, during which the provider didn't know who we were, after a long discussion, it turned out that our booking had been overlooked. we should wait another half hour, then we would be picked up. So back to the room and 30 minutes later back to the lobby. 09:20. After waiting 10 minutes, a WhatsApp came from the organizer that the guide would arrive at 9:45. So keep waiting. The hotel staff took pity on us. At 10:30 it finally started! No apologies from the seller.

This day trip sounded good, but some of the promised main activities were missing. The itinerary said it should include: "Enjoy a ferry ride during a city tour Travel on a local train in Mumbai See a Dhobighat from the inside" We didn't do any of those. The guide was nice and told us the basic things about the places we saw, but the whole experience of the day wasn't what we expected. I was also disappointed on the slum tour. I was expecting to see the local people's real living conditions and homes in the slum, but we were just walking around the "shop area" and the commercial streets and of course we went to a shop where we were expected to buy something. It was really small area what we saw in the Dharavi slum, and not the real homes at all.

Guide was sick and therefore not so talkative. He got out after about 5 hours and Driver was Guide.