We booked this tour as we didn't have enough time to climb to the top but still wanted to see some of Kilimanjaro. We were supposed to be picked up at our hostel at 8:30 a.m., when nobody was there after 20 minutes, we wrote an email and asked the receptionist if they could call the provider. Since we couldn't reach anyone here, we tried WhatsApp and Instagram. After what seemed like an eternity, we've finally reached someone. It would be quite chaotic right now and they forgot about us… At 9:40 we were then picked up and driven to Kilimanjaro (with a guide in our luggage). Unfortunately, he spoke very unclear English.. and he made fun of slightly fatter people on the ascent twice (because one group broke off and another was progressing quite slowly). Absolutely inappropriate! In addition, we literally ran up and down - probably to get back the 1 hour from the beginning..