Miami

Parasailing

Experience really good and the instructions on board were excellent, but the “office” is really a mess, very unorganized, lots of people who do not have reservations. I think they should have a specific line only for the reservations. My reservation time was 2:15pm and I ended up going around 4:30pm - long waiting time for someone who actually has a reservation. Also, if something like weather or other thing changes they don’t give you a refund, you must choose another attraction or come back another day (which is not a good option considering that not many people will come back). I think they should consider giving a refund if the person decides to.