For Both tours, Melbourne & ST Kilda Traffic not too busy. Weather changed in afternoon halfway through City circuit had to retire downstairs as front of top deck open/ half windshield and front corners of cover water cascades onto first 3 rows of seats when stopping. Excellent apart from dusty seats up top marking clothes ST Kilda Black route and delayed start to tour commentary which was out of sync with sights on City Red route. Feel sorry for foreign visitors. Bus fleets are different all over the world however MEL could update to better mitigate frequent inclement weather and represent city. Perth Bus configuration with 3/4 enclosed A/C Cabin upstairs are better suited to inclement elements and tourist comfort during tour & delays.

Buying vouchers on line apparently doesn’t allow you to board the buses straight away. This should be clarified so we can allow time with the bus staff to “redeem” out vouchers for proper tickets. While trying to complete the voucher redemption process with your bus staff, the bus I was trying to board got full and I couldn’t start my tour as I had scheduled. It’s important for your company to remember that your service is but one part of my vacation experience... an important piece but a piece nonetheless. I’m in Melbourne for a specific # of days and there are specific things I wanted enjoy. A service that places delays in my plans or causes me to eliminate parts of my itinerary because of lost time won’t get a favourable rating from me.

Quick and informative

It only takes 90 minutes to do the route so I wrote down all the places I wanted to go and hopped off and on on the second trip around. I had the mobile ticket though and the driver had to print me the paper ticket to come on and off so it’s better to come with the printed ticket first.