The rapid spread of the COVID-19 virus is sending ripples of uncertainty throughout the world. At GetYourGuide, the well-being and safety of our community and tour guides are our priority. Whether you’re on a trip now or in the process of planning one, we’re here to help you in any way we can. 

Overview

Our policy for travelers with existing bookings

If you’d like to change your travel plans or cancel a booking, our customer service team is available 24/7. We offer the following:

  • Customers who cancel a booking more than 24 hours in advance can receive a full refund or a gift code redeemable for the full value of their booking plus 10%.
  • Customers who cancel a booking within 24 hours of the planned start time will receive a credit redeemable for the full value of their booking.
  • Customers with a booking to an attraction that has closed as a preventative measure can receive a full refund or a gift code redeemable for the full value of their booking plus 10%.

For more information about your planned booking, please get in touch.

The latest health information

We encourage our community to read the latest news and communications from relevant authorities carefully and in full. To help you stay healthy and aware of further developments, we suggest visiting these World Health Organization (WHO) website pages: WHO coronaviruses Q&A (COVID-19) and WHO daily updates.

Our message to the global travel community

GetYourGuide’s mission is to give the whole world access to incredible experiences. Even in times of uncertainty, we remain fully committed to that mission. If you need support or assistance, get in touch

If you’ve traveled with us before, you know that we’re stronger when we’re connected. GetYourGuide is here for you, and with you — every step of the way.

Temporary border closures

In response to COVID-19, the numerous countries have either completely or partially closed their borders to travelers. These countries are listed in order by region below:

Africa

  • Botswana
  • Egypt
  • Kenya
  • Mauritius
  • Namibia
  • Seychelles
  • South Africa
  • Tunisia
  • Zimbabwe

Asia, Oceania, and the Middle East

  • Australia
  • Cambodia
  • China
  • Fiji
  • French Polynesia
  • Hong Kong
  • India
  • Indonesia
  • Israel
  • Japan
  • Jordan
  • Laos
  • Macau
  • Malaysia
  • New Caledonia
  • New Zealand
  • Oman
  • The Philippines
  • Qatar
  • Singapore
  • Taiwan
  • Thailand
  • United Arab Emirates
  • Vietnam

Europe

  • Albania
  • Austria
  • Bosnia and Herzegovina
  • Bulgaria
  • Croatia
  • Czech Republic (Czechia)
  • Denmark
  • Finland
  • France
  • Georgia
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Italy
  • Montenegro
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russia
  • Serbia
  • Slovakia
  • Spain
  • Sweden
  • Switzerland

The Americas

  • Argentina
  • Aruba
  • The Bahamas
  • Canada
  • Chile
  • Colombia
  • Costa Rica
  • Cuba
  • Curacao
  • Dominican Republic
  • Ecuador
  • Guatemala
  • Jamaica
  • Panama
  • Peru
  • Puerto Rico
  • St. Kitts and Nevis
  • St. Lucia
  • St. Martin
  • Turks and Caicos
  • The United States
  • Uruguay

Temporary attractions closures

GetYourGuide is in contact with local operators, attractions, and authorities around the world. We’ll update our website as attractions open and close, and proactively reach out to customers whose bookings are impacted by changes. 

Closures in Belgium

Belgium has temporarily closed all attractions and museums indefinitely.

Closures in Ireland

The following attractions in Ireland are closed indefinitely:

  • The Dublin Liberties Distillery
  • House of Waterford Crystal
  • Slane Castle
  • The National Wax Museum Plus
  • Medieval Mile Museum
  • Powerscourt Distillery
  • Westport House
  • The Little Museum of Dublin
  • The Teeling Whiskey Distillery
  • Jameson Distillery Bow St.
  • The Guinness Storehouse
  • Guinness Open Gate Brewery
  • St Patrick’s Cathedral, Dublin
  • Christ Church Cathedral
  • Croke Park
  • Smithwick’s Brewery
  • Jameson Distillery Midleton
  • Glasnevin Cemetery Museum
  • EPIC The Irish Emigration Museum
  • Jeanie Johnston Tall Ship
  • Pearse Lyons Whiskey Distillery
  • Irish Whiskey Museum
  • Cliffs of Moher – Visitor Center
  • The Book of Kells
  • Dublin Castle
  • Trinity College Dublin

Closures in Mexico

The following attractions in Mexico are closed indefinitely: Chichen Itza, Teotihuacan.

Closures in Morocco

Morocco has temporarily closed all attractions and museums until 20 May.

Closures in Myanmar

The following city in Myanmar has closed all museums and attractions indefinitely: Bagan.

Closures in the Netherlands

The Netherlands has temporarily closed all attractions and museums indefinitely.

Closures in South Korea

The following attractions in South Korea are closed indefinitely: Eland Cruise Terminal, Trick Eye Museum.

Closures in Tanzania

The following attraction in Tanzania is closed indefinitely: Serengeti National Park.

Closures in Turkey

The following attractions in Turkey are closed indefinitely:

  • Hagia Sophia
  • Dolmabahce Palace
  • Basilica Cistern
  • Topkapi Palace
  • Izmir Ephesus
  • Grand Bazaar
  • Hodjapasha

Closures in the United Kingdom

The following attractions in the United Kingdom are closed indefinitely:

  • ArcelorMittal Orbit
  • Aerospace Bristol
  • Alnwick Castle
  • Anfield
  • The Beatles Story
  • Banqueting House
  • Blackpool Tower Eye
  • Blenheim Palace
  • Body Worlds London
  • Bombay Sapphire Distillery
  • Brighton Museum & Art Gallery
  • British Airways i360
  • British Museum
  • Buckingham Palace
  • Cadbury World
  • Camera Obscura & World of Illusions
  • Cardiff Castle
  • Castle Howard
  • Celtic Park
  • Chelsea FC Stadium Tours
  • Chessington
  • The Chocolatarium
  • Clydeside Distillery
  • Crumlin Road Gaol
  • Culloden Battlefield
  • Dover Castle
  • Dreamland Margate
  • Dynamic Earth
  • Edinburgh Castle
  • Edinburgh Dungeons
  • Edinburgh Zoo
  • Emirates Spinnaker Tower
  • Emirates Stadium (Arsenal FC)
  • Etihad Stadium
  • Fleet Air Arm Museum
  • Giant’s Causeway Visitor Centre
  • Hadrian’s Wall
  • Hampton Court Palace
  • Hard Rock Cafe Park Lane
  • Hard Rock Cafe Piccadilly
  • Hillsborough Castle
  • HMS Caroline
  • Holyrood House (Edinburgh)
  • Kensington Palace
  • Kew Gardens
  • Kidzania London
  • LegoLand Discovery Birmingham
  • LegoLand Discovery Manchester
  • LegoLand Windsor
  • The London Bridge Experience
  • London Dungeons
  • London Eye
  • London Transport Museum
  • London Zoo
  • Madame Tussauds Blackpool
  • Madame Tussauds London
  • The Mary Rose
  • National Football Museum
  • National Maritime Museums
  • The National Motorcycle Museum
  • Old Trafford
  • Osborne House
  • The Oval
  • Oxford Castle
  • Portsmouth Historic Dockyard
  • The Real Mary King’s Close
  • Royal Albert Hall
  • The Royal Pavilion, Brighton
  • Royal Yacht Britannia
  • The Scotch Whisky Experience
  • Scottish Football Museum
  • Sea Life Birmingham
  • Sea Life Great Yarmouth
  • Sea Life Hunstanton
  • Sea Life Loch Lomond
  • Sea Life London
  • Sea Life Manchester
  • Shakespeare’s Birthplace
  • Shakespeare’s Globe
  • The Shard
  • Sherlock The Game is Now
  • Shrek’s Adventure
  • Stirling Castle
  • St James Park, Newcastle
  • Stonehenge
  • Thorpe Park
  • Titanic Belfast
  • Tower of London
  • Up at the O2 (O2 Arena)
  • Villa Park
  • Waddesdon Manor
  • Warner Bros Studio London
  • Warwick Castle
  • Wembley Stadium
  • Westminster Abbey
  • Whipsnade Zoo
  • Windsor Castle
  • Winterbourne House & Garden
  • York Dungeons
  • York’s Chocolate Story

Check out all the travel restrictions by country here!

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