We (3 adults, 2 teenagers) booked National Express as an airport transfer, as the Stansted Express was on strike on the day we arrived (August). The transaction went smoothly and relatively quickly despite the large number of tourists. There were National Express employees on site who instructed us. The bus itself was very comfortable, well air-conditioned and we were at Victoria Station in just under 1.5 hours. Due to traffic chaos, we had a delay of about half an hour on the return transfer, which was even greater because there was also heavy traffic on the motorway. Despite the hectic inquiries, the bus driver remained calm and polite and got us to Stansted Airport on time. When booking the ticket, the National Express agent prudently advised us to be at the airport 3 hours prior to departure. So we had no stress despite the traffic chaos. Any time!

Everything worked out wonderfully. The ticket from the mobile phone (app) was converted into a printed ticket at the airport counter, where the return trip was arranged directly (date, time, place). Bus looked modern. Our suitcases were hoisted into the trunk, which I thought was extremely nice. The journey lasted only 1 hour 40 minutes at night. I would book again at any time. Everything great.

Remember, if you book from home, you have to leave the airport and here you will meet a bus office that will convert your online ticket into a paper ticket. Remember that the return ticket is made at the same time, so remember to have the time ready for your return date and time when you order this when you get to the ticket office. And remember that the return is not at the same stop as the arrival, good idea to check the return stop when you arrive anyway, the return stop is parallel on the next street.