The tour of the palace was very interesting and staff were friendly, helpful and knowledgeable. We had a problem getting to venue for our stated ticket time but staff were happy to allow us to arrive later. (Not sure if this would apply in peak tourist times if the tours were fully booked, we went in February)

The tour was great. Just fyi if you use the meeting place link in the app to find out where to meet it takes you to the side (we thought maybe it was a dedicated side entrance for tour takers) but that’s not where you go. Just go right to the front entrance. But it was all well worth the ticket price.

Visited Kensington Palace primarily for the Royals and fashion exhibition. Glad entry to Kensigton Palace included, as the exhibition itself wouldn't have been enough. Time slot of every half hour worked well as virtually no queing. Member of staff came out promptly for the first ticket holders at 10.00 but would have been nice if there was a sign to tell people they were in the right place, as there was nobody around to ask before doors opened. Enjoyed walking through all the rooms. Palace should make information signs bigger as you could easily miss really interesting information such as being on the staircase where Queen Victoria first met Albert.