The company fulfilled the description. The guide was friendly and informative. The driver was careful and professional. We were on a cruise ship and this was one of our ports of call. The tour guide was very aware of the time and worked hard to not leave anyone behind. There were two groups that just could be on time. That did take away from the experience for everyone else. In the end, when it was apparent we were behind schedule, the tour bus operator gave permission for the driver to take us directly to the ships. This saved us about 30 minutes, everyone cheered for this adjustment. One itinerary item that seemed unnecessary, or could have been better planned was the wine tasting. Perhaps one, or two more samples and have the location host provide more history and insight. We did get about 3 1/2 hours to wander the streets if Florence, so that was nice.

Elise was amazing and she explained so much she gave detailed advice and recommended many good places to visit while we were there. She marked the recommended route on all maps that she gave us. She made sure that no one from the group was left behind she was very friendly. We enjoyed the tasting. It was a good break after the bus ride. We highly recommend this to other travelers. Elise and the bus driver made a great effort to make sure we got back on the ship on time, so we didn’t have to worry about it