This transfer service is offered from the airport of Lanzarote to whatever location you need and vice versa. A driver will pick you and the rest of the passengers up, in case you book for more, and take you on a car or minibus wherever you need to go. When the transfer happens from the airport to your hotel, the driver will pick you and drop you off directly at your place to stay unless there is any impossibility, such as the hotel situated on a pedestrian street or a closed road, in which case the driver couldn’t be accountable for getting the luggage to the hotel reception, but they will do everything in their power to help you. Even though it is far from likely, there might be a chance that your airline cancels your flight and leads you to travel at a different time from the one you booked. In this scenario, and especially if this happens the same day you travel, please contact the offered service immediately by telephone so that they may be informed of your new flight information. When the transfer happens from your hotel to the airport, the pick-up will be by default three hours before the departure of your flight. It is rather important that all passengers show up with their luggage at reception at the agreed time. It may be nicer to wait in the gardens or at the pool, but some hotels are too big and complicated, so finding you could be difficult. As an additional courtesy, may we ask you to wait as close as possible to the main gate. In This way, everything will flow easier.