The pickup was well organized. The driver was on time. What irritated us was that although we booked the tour in German, the guide only spoke English and Polish. But then we quickly found out that we would be handed over to a German-speaking guide at the destination. We were very lucky as our group was only four people. Other groups were ten or twenty people. Only the promised lunch was not kept.

Well organised tour with comfortable coach, pleasant and helpful guide. Regimented trip round both Auschwitz and Birkenau allows you to see the main elements of the camps. Explanations at each stop by dedicated guide although at times hard to hear as understandable need for quiet reflection. The displays were walked past rapidly as several groups follow each other closely. Despite little time to take it all in, a quite traumatic but very important experience. Time was given at start and end of tours for toilet and refreshment breaks. We arrived an hour early from the trip which lasted 3.5 hours. An unforgettable experience and one probably best done with a similar guided tour.

This is an experience I will never forget. Such a surreal place with so much emotion, a must-see place that everyone should experience. The guide at Auschwitz was really informative and I loved how they provided headphones so everyone could hear clearly what she was saying. The only problem I found was they don’t provide this in Birkenau, so I felt I missed some information out as the guide spoke really quietly. However the tour guide that was on the bus was also great and kept us updated with times of everything and where we had to be next. Highly recommend this tour!