The pickup was not at the place where we were staying, but close by, the drop-off was already further away, so the pick-up/drop-off during our stay is not entirely true. But in general everything went well, they met the schedule, we went to the two locations with tours and paid tickets in two tours that are extremely worthwhile. The lunchboxes paid for separately were also nothing special, bringing food or having these lunchboxes is almost essential because there is very little time to have a meal.

The driver, Anna, was very friendly, knowledgeable and gave good recommendations. Thank you! At Salt mines Dominik was lovely and gave good explanations. The auchiwits tour guide Edyta was also good, but the whole tour felt a bit rushed and our group of 16 was combined with another 10 or so people which made the group too big. When Edyta spoke of the pictures or the artifacts on display, half the group couldn't see until she was talking about the next thing. Also we developed kind of respect for each other within our group and the other groups personally annoyed me, and kept pushing. Also the restaurant staff at authwitz was incredibly rude! We got the lunch option with the tour and then bought a coffe and we were approached by a member of staff asking us to stop eating our food (doughnuts and grapes) or leave. Very rude of that woman...

The transport was on time and clean, the girl who accompanied us was kind and helpful. The experience was very interesting, not heavy even though it lasted almost 11 hours. If you are in Krakow you can not go to visit these two places and the possibility of seeing them both in one day is very convenient, especially for those like us who come for a short vacation of a few days. The guide of the bus from the beginning of the day explained to us all the stops that we would have done in excellent English.