First of all we contacted the agent one evening before as we did not hear anything from him. He said everything is organised. Then it turned out that they did forget us on the next morning so instead of 7.00 am they picked us up at 8.45. Instead of telling us before hand that they changed out Hotel from the Protea Hotel into a guesthouse they informed us at 12.30 shortly before we arrived at the Krugerpark so that we had no chance to decline. The what’s app robot from get your guide is based on AR and there for insufficient. So to be honest we would not book with you again. As we would expect a much better customer experience and based on the costs of the 2 days adventure we would even expect more. So no recommendation at all from us. All the complaints have been reported to you - so we have been quite transparent also on expectations with your customer service.

Fantastic experience. Beautiful lodge. Great guide!