Good transportation! Great way to go to Florence without hassle. They are literally waiting for you right where the cruise shuttle drops you off, so it was no trouble finding them or getting back to the port. The wifi connection was rather poor and my husband couldn't get his phone to connect, hence -1 star, but the bus was comfortable. They provided Florence maps as well. Would do again, but maybe also add the Pisa trip as well.

We were transferred to the Florence and Pisa excursion at short notice, although having booked at short notice this wasn’t a problem. It meant we didn’t have any tour as such included though and it was purely transport from Livorno to Florence to Pisa to Livorno. We were left to explore on our own in Florence and Pisa, which was fine for us but others may prefer a guided tour with such a short visit.

Traveled with Norwegian Cruise to Livorno. Once at port, Cruise had shuttle to Piazza Municipo, exactly where Florence shuttle picked up. Gave print out of ticket purchase to travel coordinator when bus arrived. She printed out tickets and we boarded bus. Bus was air conditioned. There was WIFI, but whole family had trouble connecting either completely or intermittently. Travel Guide gave out Florence maps on bus, offered water for 1 Euro, and told us where to meet them for our return trip once in Florence. Having been to Florence several times, the amount of time was perfect (especially for first time travelers, which included the rest of my family). We were able to see all the major sites we wanted to, have lunch and shop. It was an easy way to travel and visit Florence from our cruise.