Crawford Market

we experienced a lot of stress on arrival at the port as despite contacting GYG only the day before the scheduled excursion confirming all relevant details ie exact arrival time and location , there was no sign of the local operator . Consequently, we had to phone the local office to enquire as to expected arrival time of our guide/chauffeur only to discover that it appeared that there was little or no previous knowledge of our booking. Eventually, we were advised that our guide would be arriving within the next 5 mins but despite waiting another 15 mins , there was no sign of him . we were in the process of negotiating with another guide /chauffeur at the port when (Nasir) the chauffeur finally arrived, well over half an hour late !! However, thereafter Nasir provided an excellent service, drove very safely (considering the chaotic and frenetic nature of traffic in Mumbai ) and also spoke very good English and took us to all the key places.