Welcome to the Help Center
Search for a topic
Or browse by topic
To help you plan and make the most of your next trip, we are pleased to provide you with some general destination tips and recommendations such as:
- Top things to do
- How many days you will need
- Best time to visit
For selected cities, you can also find a curated 48-hour itinerary featuring the most iconic experiences. Please note that the availability of these itineraries may depend on the language in which you're viewing our website. You can access this information by searching for a city in the search bar on our website.
You can bookmark activities of particular interest and save them in a wishlist. Just click the heart icon on an activity page or card. You can retrieve your wishlists by clicking the heart icon at the top of our website.
You can book your activity online and receive your booking confirmation by email, together with a link to download the GetYourGuide app. Here's how:
• Find an activity, select the number and type of participants, a date, and a language (if applicable)
• Choose an option and starting time (if applicable)
• Enter your details
• If your booking is eligible for a cancellation upgrade, you can add this to your purchase. See more information in the article 'Cancellation upgrade'
• Select a payment method and complete the purchase
When entering your destination or attraction in the search bar on our website, you'll see a list of activities. You can sort the search results to see our top recommendations or the activities rated highest by other GetYourGuide customers.
On an activity page, click the location breakdown above the activity name for further information on planning your visit, top attractions, and other things to do in this destination.
When entering your destination in the search bar on our app, you'll see recommended activities and attractions in this destination. If you type in the name of an attraction, you'll see our top picks for this attraction as well as other suggestions nearby.
To help you find the most suitable activity, we suggest using filters to narrow down your search results. You can filter by category (e.g. entry tickets, day trip), price, languages, duration, and services (e.g. wheelchair accessibility, private tour, hotel pickup). Here's how:
• Enter your destination or attraction in the search bar on our home page
• Click "Search"
• Scroll to the filters on the left-hand side
• Open the section you're interested in
• Tick the checkbox to apply the filter
Both our website and app show the current availability for all our activities. On the website, simply select the number of participants and date, then click "Check availability". On the app, tap "Book now" to select participants and a date.
The colors make it easy to identify which dates have availability. All dates marked green are available, so you can book the activity for any of these dates. If a date is marked gray, this means that the activity is fully booked, not taking place, or is not yet open for booking on this date.
Please note that to receive accurate availability information, it is important to enter the exact number of people you wish to book for. Availability may change depending on the number of participants you select.
If various time slots are offered, you'll see which ones are available after selecting a green date. Activities that have opening/operating hours instead of specific time slots can be attended anytime during those hours.
The availability information is continually updated by the activity providers. If a date is not yet open for booking (say, because you wish to book well in advance), we would advise you to check again a little closer to the date in question.
Finally, please note that we don't have waiting lists for our activities, but availabilities can change even at the last minute. So, again, it is always worth coming back to our website or app to check the latest availability information.
Depending on the activity, we offer different prices based on age groups (e.g. child, student, adult, senior). You can see the available pricing options when selecting the number of participants on an activity page. You may need to click "Show more" to see the full list. We are unable to offer different prices based on other critieria (e.g. discounts for disabled persons or military).
For some of our activities, specific age groups might be free of charge without needing a ticket or you might need to book a ticket elsewhere (on the attraction's website or in person). If this is the case for the activity you're interested in, you'll see more information as you're selecting the number of participants and/or in the "Know before you go" section on the activity page.
The "From" price informs you of the best price available for an activity. It also tells you if the price is per person or for a group. Please keep in mind that the "From" price might depend on different factors such as the activity date or option chosen. In rare cases, the price might be scaled according to the number of participants in your group. This means that the "From" price only applies if you book the activity for a certain number of people.
Unfortunately, it is not possible to customize an activity. We can only offer an activity as it is described on our website or app.
If you have specific needs, please check the article 'Suitable activities' for more information on how to search for activities meeting your requirements.
To see what's included in an activity, go to the "Includes" section on the activity page. Inclusions are preceded by a green checkmark, exclusions (what is not included) by a red cross. Common inclusions/exclusions are: food and drinks, entry tickets, guide, transportation, etc. Please note that some inclusions might depend on the option booked.
To find out more about the activity's itinerary (e.g. what stops are included), please check the "Full description" of the activity.
If you cannot find the information you need and have already booked the activity, please contact the activity provider. You can find their contact details in your booking confirmation.
You can see an activity's duration in the "About this activity" section on the activity page. It indicates how long an activity lasts (including travel time, if applicable).
The duration is given for activities that have fixed starting and end times (e.g. guided tours and day trips). Activities without fixed starting and end times (e.g. city cards, hop-on hop-off tours or timed-entry tickets) show a validity period instead. For timed-entry tickets, do check the "Know before you go" section or your ticket/voucher for details of any flexibility with regard to the entry time.
To see the starting time(s) or opening/operating hours, choose a date and click "Check availability." If you have already booked your activity, you can find this information on your voucher also.
You can find the description of the itinerary and the stops along the route in the "Full description" section on the activity page. If you're on our website, click "See more" to view the full text. If you're on our app, tap "Full description" (iOS) or "Read full description" (Android) to see this information.
Please note that it is unfortunately not possible to customize an itinerary.
To see an activity's requirements and restrictions, please check the following sections on the activity page:
- What to bring: items that are necessary or recommended for the activity.
- Not allowed: items you are not allowed to have with you during the activity, and/or any clothing or behavior that is not permitted.
- Not suitable for: persons who may not participate in this activity (e.g. those above or under a certain age, pregnant women, people with health impairments). For accessibility or safety reasons or because of its content, an activity might not be suitable for everyone.
- About this activity: is the activity accessible for wheelchair users? If it is, you'll see a "wheelchair accessible" icon.If this icon is missing, the activity is not accessible for wheelchair users.
Please note that additional information may also be found in the "Know before you go" section.
If you cannot find the information you need and have already booked the activity, please contact the activity provider. You can find their contact details in your booking confirmation.
General Covid-19 travel restrictions:
As local health and entry requirements are frequently adjusted, we recommend you check official regulations on the government website(s) for your destination to get the latest information regarding: lockdowns, vaccines, quarantine regulations, PCR tests, etc.
Activity-specific Covid-19 precautions:
If you've already booked the activity, you can see activity-specific Covid-19 information on your voucher.
If you cannot find the information you need, please contact the activity provider for local information on restrictions. You can find their contact details on your voucher as well.
To know whether there'll be other people in your activity group, check if it is private or public.
After entering your destination or attraction in the search bar, you'll see a list of activities. If an activity is tagged as "Private tour" or mentions "Private group", no other people will join. On our website, the "About this activity" section on an activity page also mentions "Private group."
Activities may also be offered as both private and public tours depending on the option booked. In this case, the "About this activity" section on the website displays "Private group available." Whether you book on our website or app, you'll see which option is offered as a private tour at the start of the booking process.
Some of the activity providers indicate the possible group size for a public tour. If available, this information can be found in the "About this activity" section on the activity page or when choosing a tour option.
If you cannot find the information you need and have already booked the activity, please contact the activity provider. You can find their contact details on your voucher.
To see whether you can take your pet (e.g. dog) on the activity, please check the "Not allowed" and/or "Know before you go" sections on the activity page.
If no pet policy is stated on our website/app and you have already booked the activity, please contact the activity provider. You can find their contact details in your booking confirmation.
To see whether food and/or drinks are included in your activity, please check the "Includes" section on the activity page. Please note that additional information may also be found in the "Know before you go" section. For some activities, lunch or dinner are optional and can be selected either as an option before adding the activity to the cart or as an add-on at checkout.
If you wish to specify dietary requirements (such as vegetarian, vegan, gluten-free, etc.) and were not prompted to do so during the booking process or need any further information, please contact the activity provider. You can find their contact details in your booking confirmation.
You'll receive a GetYourGuide branded PDF voucher once your booking has been confirmed. For some attractions, we'll send the activity provider's ticket instead (see more information on tickets in the article 'Ticket activation and validity').
The voucher includes your booking details, the lead traveler's name and other important information such as: pickup or meeting point location, validity period, what to bring to your activity, and your activity's cancellation policy. Moreover, you'll find the booking reference and PIN code you need for canceling or rescheduling your booking. Both the activity provider's and GetYourGuide's contact details are also listed on the voucher, in case you need any help with your booking.
Most of the activity providers accept both mobile and printed vouchers.
If an activity provider accepts printed vouchers only, you'll see a "Printed voucher required" icon in the "About this activity" section on the activity page.
If you've already booked the activity and a printed voucher is required, you can find this information on your voucher.
Most of our activities provide instant confirmation, and we'll send your voucher automatically from email@example.com right after purchase. Please make sure to check your spam folder, as sometimes our email can end up there. If you've set up a GetYourGuide account, you can also access your voucher via the bookings page.
Some bookings need to be confirmed by the activity provider. In such cases, you'll receive your voucher within 48 hours of purchase. The "About this activity" section on the activity page tells you if your chosen activity doesn't offer instant confirmation.
To get your mobile voucher, tap the "Bookings" tab at the bottom of your app screen. Tap "Can't find your booking?", enter your email and tap "Send code". We'll email you a verification code which you can use to view your booking and mobile voucher in the app.
If your booking was made with an incorrect email address or you are otherwise still unable to access your voucher, please let us know via the contact form below. For urgent requests, don't hesitate to give us a call or chat with us. Our contact details are at the bottom of this page.
For some activities, the GetYourGuide voucher needs to be exchanged for a ticket before starting your activity.
If your activity requires a voucher exchange, you can find more information on the voucher itself. At the top of your voucher you will see "This is not a ticket. This voucher must be exchanged before you begin your activity." Further details are included in the "Meeting point" and "Important" sections on your voucher.
If you haven't booked yet, go to the "About this activity" section on the activity page. If an exchange is required, "Mobile ticketing" alerts you to the fact that "vouchers must be exchanged for tickets." Further details of how this works are in the "Meeting point" section that you will find by scrolling down the page.
Once your booking is confirmed, we'll usually email you a GetYourGuide branded voucher (for more information on vouchers see article 'Booking confirmation and voucher'). However, for some attractions we'll email you the actual ticket from the activity provider.
To check a ticket's validity details before booking, go to the "About this ticket" section on the activity page. To learn more about where to activate your ticket, check the meeting point description. You may also find additional information in the "Know before you go" section.
After booking an activity, you can also find this information in the booking confirmation we've emailed to you.
You can find the meeting point information on the activity's page under the "Meeting point" section.
The address of the meeting point is found on the voucher in the "Meeting point" section.
If anything is unclear, contacting the activity provider is the fastest way to get an answer. You can find their contact information on your voucher. We can also contact the activity provider for you, but please keep in mind that this will take longer.
You can indicate your pickup address when booking an activity. At checkout, we'll ask you to select your pickup location. If pickup is not offered from that location, you will see a list of nearby options you can choose from.
You may also provide this information after completing the booking process. If you choose to provide your pickup location at a later time, we will send you a reminder email including a link to your bookings page, where you can update your pickup address.
If you have any questions regarding your pickup, please contact the activity provider directly. You can find their contact details on your voucher.
To see an activity's pickup information before booking, go to the "About this activity" section on the activity page. If the activity provider offers a pickup service, you'll see a "Pickup included" icon and the pickup area. If this icon is missing, the activity has a meeting point (details of which can be found at the bottom of the activity page) and pickup from individual locations is not offered.
If you've already booked the activity, you can find your pickup information on your voucher. This information includes whether the activity provider will pick you up at the activity start time or if they'll reach out to you to set your pickup time.
You can see an activity's meeting point, pickup or drop-off address on the activity page. Please note that none of these can be changed prior to booking.
If you have already booked the activity, please contact the activity provider directly. Their contact details are on your voucher.
Changing a meeting point, pickup or drop-off address is at the activity provider's discretion, so it cannot be guaranteed. Please bear in mind that, if they agree to your request, this change won't be reflected on your voucher or booking summary.
First check the meeting point information on your voucher. If you're using our app, tap "Find meeting point." By tapping "Get directions", Google Maps will open with directions to your meeting point.
If you still can't find the meeting point, please call the activity provider. You can find their phone number on your voucher. On the app, tap "Find meeting point" and then "Can't find the meeting point?" Select "Call your activity provider."
If the activity provider doesn't respond, please contact us via phone or chat. Our contact details are on your voucher and at the bottom of this page.
If you are running late to the meeting point or pick up location, please call the activity provider. You can find their phone number on your voucher.
If the activity provider doesn't respond, please contact us via phone or chat. Our contact details are at the bottom of this page.
Please ensure that you're at the correct meeting point or pickup location at the right time. You should also check the phone number and email address you provided when booking to see if the activity provider has tried to contact you.
Since your driver or guide may not be GetYourGuide branded, please look for the name of the activity provider. It's mentioned on your voucher. On our app, tap "See booking details" and scroll down to "Activity provider information."
If you're still unable to locate your driver or guide, please call the activity provider. The phone number is under their name on your voucher or in the "Activity provider information" section on our app.
If the activity provider doesn't respond, contact us via phone or chat. Our contact details are at the bottom of this page.
If your activity includes tour souvenirs (e.g. photos or videos) that you purchased on site but didn't receive yet, or you lost a personal item during the activity, please contact the activity provider. You can find their contact details on your voucher.
You can instantly change the date and/or time of a booking by adding your booking reference and PIN to the feature below. You’ll find them on your voucher.
Please note that not all bookings can be rescheduled. See your voucher for more information.
To add participants, you need to make a new booking for the additional number of people. We're unable to add participants to an existing booking for you, as your payment details are fully encrypted during the booking process for security reasons.
Alternatively, you can cancel your booking and rebook for the new total number of participants. Before canceling your existing booking, please check your booking's cancellation policy and that your chosen activity is available for the new number of participants.
If you want to remove participants from your booking, please use the tool below by adding in your booking reference and PIN. You can find them in your booking confirmation email.
However, please keep in mind your activity's cancellation policy. Some bookings also require a minimum number of participants, and the activity might not be able to take place with a reduced headcount.
For certain bookings, the activity provider requires information from you prior to your arrival. This can include dietary needs, age, or a hotel address.
Please contact the activity provider directly if you need to update participant information. You'll find their contact details on your voucher.
Changing activity types or add-ons (e.g. adding an audio guide or skip-the-line access) is only possible by canceling and rebooking.
Before starting this process, please check your current booking's cancellation policy. You'll find this information in your booking confirmation.
Once your booking is confirmed, you can contact the activity provider directly via phone or email. Their contact details are on your voucher.
Both your and the activity provider’s email address will be kept anonymous, as the emails will be delivered through temporary email addresses. This means you can use your regular email provider to send and receive messages from the activity provider without the activity provider seeing your personal email address. All communication to and from the temporary email addresses will be stored, allowing us to help you if there is a misunderstanding or a disagreement.
Please note that the activity provider's temporary email address expires 7 days after your activity. If you still need assistance after that, please contact us. Our contact details are at the bottom of this page.
Reviews are a great way to give feedback to activity providers and help other travelers choose unforgettable experiences.
Please note that reviews should reflect your experience during an activity. They shouldn't evaluate the GetYourGuide booking process or service.
We will send you an email including a link to submit a review the day following your activity.
To cancel your booking within the cancellation policy, please use the tool below by adding in your booking reference and PIN. You can find them on your voucher.
You will receive the refund directly via the same payment method you used for the booking. Please note that it will take at least 3-5 business days to show on your card/account.
If you cancel a booking, we'll confirm your cancellation via email. Please check your spam folder if you don't receive instant confirmation. You can also check your booking status in your booking summary or on the Bookings page in your GetYourGuide account (if set up). On our app, tap "History" in the top right corner of the "Bookings" screen.
If you canceled your booking within the cancellation policy, your refund will be automatically processed via the same payment method you used to book the activity. You should see it in your account within 3-5 business days.
Most of our activities come with a 24-hour free cancellation policy, meaning you can cancel your booking up until 24 hours before the activity starts to receive a full refund.
You'll find more information regarding your booking's cancellation policy on your voucher. Your booking will either be fully refundable, partially refundable or non-refundable depending on the activity provider's policy. All cancelable bookings will display a deadline for cancellation on the voucher.
In collaboration with Companjon, our insurance provider, we provide multiple cancellation upgrades that offer you greater flexibility in canceling your booking. Cancellation upgrades give you the option to cancel a booking for any reason during your coverage period for the activity booked in return for a payout amount.
When booking an activity, the available cancellation upgrade is determined by the activity's cancellation policy. This upgrade option and the coverage period will be presented during checkout before you purchase and will be stated under the Membership Details heading in your Membership certificate after you have purchased. For instance, if the activity is non-refundable, you can choose to include the Cancellation Upgrade, which will allow you to cancel up to 24 hours before the activity begins, ensuring a full payout, including both your booking's value and the upgrade cost.
Please be aware that the option to add a cancellation upgrade is only open to those within the European Economic Area (EEA) at the time of booking. You'll see this upgrade offered if your booking meets the eligibility criteria outlined in the Terms and Conditions. Remember, you can only purchase the upgrade during the checkout process while making your booking.
You can see the Terms and Conditions here:
If you have purchased a Cancellation Upgrade before September 18, 2023, please refer to the documents attached to the email with your booking confirmation.
If you need to cancel your booking, see more information in the article 'Cancel booking.'
If you wish to keep your booking but cancel the cancellation upgrade, you will need to cancel your booking and rebook the activity without adding the upgrade.
If you need to remove one or more participants, please contact us. Our contact details are at the bottom of this page.
In the unlikely event that the activity provider needs to cancel your booking, they'll do their best to offer you an alternative date or timeslot. If no alternative is available or acceptable to you, we will of course fully refund your booking.
If you've received an email from us confirming the cancellation, your refund will be automatically processed via the same payment method you used to book the activity. You should see it in your account within 3-5 business days.
If the activity provider informed you about a booking cancellation and you have not yet received a confirmation email from us, please get in touch using the form below.
As we are an online booking platform, the entire booking and payment process must be completed either on our website or app. You can choose from several different payment methods:
- Credit or debit card (VISA, mastercard, maestro, American Express, JCB, Discover, and Bancontact)
- Google Pay
- Apple Pay
- Reserve now & pay later
Please note that the payment options available may depend on your selected currency or country. You can see all the payment methods at your disposal during the booking process.
Reserve now & pay later enables you to book your activity today with the flexibility of paying at a time that suits you better.
As soon as you make a booking, we’ll send you a reservation confirmation by email. You can then pay any time up to 72 hours before the activity starts, at which point your credit card will be charged automatically. If you book multiple activities at the same time, you’ll be charged once for all of them 72 hours before the first activity starts. Once the payment is made, you’ll receive another email with your voucher(s).
Please note that activities need to be booked at least 72 hours in advance, and gift codes may not be redeemed when choosing this payment method. In addition to this, the activities need to offer free cancellation and provide instant confirmation. You can see whether an activity is eligible for Reserve now & pay later in the "About this activity" section on the activity page.
You can enter gift and promo codes at checkout. When adding your personal details, you'll see your "Order summary" on the right-hand side. At the bottom, right above the "Subtotal", you’ll find a link that says: “Enter gift or promo code.“ Click it and add your 12-digit code. Then click “Redeem.”
If you're experiencing issues when filling in your personal details (name, email, phone), please try the following:
- Double-check you've entered all your personal details correctly and attempt to proceed to the next step again
- Try using a different browser and/or switching over to the GetYourGuide mobile app
- Wishlist the activity you'd like to book and try again later
If you're experiencing issues after providing your payment details, see more information in the article 'I can't submit my payment details. What do I do?'
If you're experiencing issues when providing your payment details (name on card, card number, etc), please try the following:
- Double-check that you've entered all your payment details correctly and attempt the payment again
- Try using a different browser and/or switching over to the GetYourGuide mobile app
- Choose a different payment method
- Wishlist the activity and try again later
If you are trying to pay with a card, please ensure your card is authorized for both international and online purchases. You can check this in your online banking settings or by getting in touch with your bank directly. Please also check that your bank isn't blocking the payment due to any other payment security policies.
If you're experiencing issues after providing your personal details, see more information in the article 'I can't submit my personal details. What do I do?'
If you cancel your booking within the cancellation policy, your refund will be automatically processed via the same payment method you used to book the activity. You should see it in your account within 3-5 business days.
If your booking doesn't go as planned or you are unhappy with your experience and would like to request a refund, please use the form below to tell us the reason(s) for this. These refund requests are evaluated on a case-by-case basis.
In the unlikely event that the activity provider needs to cancel your booking, you are always entitled to a full refund. If you've received a cancellation confirmation email from us, your refund will be automatically processed via the same payment method you used to book the activity. You should see it in your account within 3-5 business days.
If the activity provider informed you directly about the cancellation and you have not received a cancellation confirmation email from us, please contact us using the form below.
The time it takes for your refund to be processed depends on the payment method and currency used.
To see the status of your refund, please use the tool below by adding in your booking reference and PIN. If your refund has been paid out, for most payment methods, you’ll see an Acquirer Reference Number (ARN) below. Your payment provider can use this to track the refund.
Please make sure to check the same payment method used when booking. Should you be unable to use the tool, please contact us using the form below.
Our best price matching offer assures that you’ll never pay more than the best price available online. It only applies when the same activity is offered with the exact same conditions: e.g. location, number of participants, availability, and inclusions.
You can use our contact form below to send us a link to the website offering your activity at a lower price. We'll check if it meets our policy and issue a discretionary refund for the price difference if applicable. Make sure that the price, activity title, and name of the activity provider are clearly visible.
Please note that our best price matching offer doesn’t cover discounts you might be eligible for on other websites.
GetYourGuide gift cards can be purchased on our website and it's easy to customize the value. To change the currency in which the gift card is issued, simply click the currency symbol at the top of the page. You also have the option to leave a personalized message for the lucky recipient.
Our gift cards are sent by email and are printable. The recipient can then use the code indicated on the gift card to book one or more experiences of their choice.
Gift cards are valid for 3 years from the date of purchase.
You can check the value and validity of your gift code by using the tool below. Extending the validity is possible for gift codes expiring in less than six months.
Please note that it is not possible to extend the validity of corporate benefits gift codes.
You can unsubscribe from our marketing emails either by clicking the 'Unsubscribe' link at the very bottom of the email or by updating your account settings by following the instructions below:
- Log in to your account from the top right corner of the page
- Select “Settings”
- Select “Notifications” on desktop or the envelope icon on mobile.
- Scroll down to the “Reviews”, “Recommendations” and “Travel tips and offers” sections and toggle the “Email” sliders to “Off”
- Select “Save” to unsubscribe
Please note that it is not possible to opt out of account support emails. GetYourGuide will continue to use your contact details to send booking confirmation emails and important updates about your bookings.
If you are unable to unsubscribe through the means above or keep receiving marketing emails after unsubscribing please contact us using the form below:
You can delete your GetYourGuide account and your personal data at any time.
Please send a data deletion request by using the contact form below:
GetYourGuide is an online marketplace for booking tours, attractions, excursions, and countless other things to do on your next vacation or weekend adventure. We work together with selected activity providers from all over the world. The activity providers are the ones offering the activities.
You can book your activity online, using our website or app. You'll receive your voucher via email.
We offer a variety of unforgettable travel experiences. You can choose from entry tickets, transfers, city cards, guided tours, hop-on hop-off tours, water activities, day trips, and multi-day trips in thousands of destinations around the world.
We do not offer travel packages, flights or visa support. Accommodation may only be provided as part of multi-day activities.
Are you a tour operator or supply partner? Contact us via your dedicated help page.