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Welcome to the Help Center
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To help you plan and make the most of your next trip, we are pleased to provide you with some general destination tips and recommendations such as:
- Must-sees
- Top things to do
- How many days you will need
- Best time to visit
For selected cities, you can also find a curated 48-hour itinerary featuring the most iconic experiences. Please note that the availability of these itineraries may depend on the language in which you're viewing our website. You can access this information by searching for a city in the search bar on our website and scrolling down to the "Planning your trip" section.
You can bookmark activities of particular interest and save them in a wishlist. Just click the heart icon on an activity page or card. You can view your wishlists by clicking the heart icon at the top of our website.
You can book an activity online or in the GetYourGuide app and you'll receive your booking confirmation by email. Here's how:
- Find an activity, select the number and type of participants, a date, and a language (if applicable)
- Choose an option and starting time (if applicable)
- Enter your personal details
- If your booking is eligible for a cancellation upgrade, you can add this to your purchase - see more information in the article 'Cancellation upgrade' on this page
- Select a payment method and complete your purchase
Using the GetYourGuide Website
When entering your destination or attraction in the search bar on our website, you'll see a list of activities. You can sort the search results to see our top recommendations or the activities rated highest by other GetYourGuide customers.
On a specific activity's page, click between the location breakdown above the activity name for more information on planning your visit, top attractions, and other things to do in this destination. It looks like this:
Using the GetYourGuide App
When entering your destination in the search bar on our app, you'll see recommended activities and attractions in this destination. If you type in the name of an attraction, you'll see our top picks for this attraction as well as other suggestions nearby.
To help you find the most suitable activity, we suggest using filters to narrow down your search results. You can filter by time of day, specific destinations, interests (e.g. nightlife, food), category (e.g. entry tickets, day trip), price, languages, duration, services (e.g. wheelchair accessibility, private tour, hotel pickup), departing location and GetYourGuide customer rating. Here's how:
- Enter your destination or attraction in the search bar on our home page
- Click "Search"
- Scroll down to the All Activities section and you'll find the filters on the right-hand side
- Select the filter you're interested in
- Click "Show results" to apply the filter
At any given time, both our website and app are up-to-date with the current availability for all activities. To see if an activity is available for your desired date, time and number of participants, follow these instructions:
On the website: select the number of participants and date, then click "Check availability".
On the GetYourGuide app: tap "Check availability" to select participants and a date.
All dates listed in blue on the calendar are available, so you can book the activity for any of these dates. If a date is crossed-out and gray, the activity is fully booked, not taking place, or is not yet open for booking on this date.
To receive accurate availability information, it's important to enter the exact number of people you wish to book for. Availability may change depending on the number of participants you select when searching.
If various time slots are offered for an activity, you'll see which times are available after selecting a date. Activities that have opening/operating hours instead of specific time slots can be attended at any time during the hours listed.
Availability for each activity is continually updated by the activity providers. If a date is not yet open for booking (e.g. if you wish to book well in advance), please check again closer to your desired date.
Please note that we don't have waiting lists for our activities but availabilities can change, even at the last minute. So, it's always worth coming back to our website or app to check the latest availability.
Depending on the activity, we offer different prices based on age groups (e.g. child, student, adult, senior). You can see the available pricing options when selecting the number of participants on an activity's page. You may need to use the drop-down arrow to see the full list.
We are currently unable to offer different prices based on other critieria (e.g. discounts for disabled persons or military).
For some activities, specific age groups might be free of charge without needing a ticket or you might need to book a ticket elsewhere (on the attraction's website or in-person). If this is the case for the activity you're interested in, you'll see more information as you're selecting the number of participants and/or in the "Know before you go" section on the activity page.
The "From" price indicates the best available price for an activity. It also tells you if the price is per person or for a group. Please keep in mind that the "From" price might depend on different factors such as the activity time/date or option chosen. In rare cases, the price might be scaled according to the number of participants in your group. This means that the "From" price only applies if you book the activity for a certain number of people.
Unfortunately, it's not possible to customize or adjust an activity. We can only offer an activity as it's described on our website or app.
If you have specific needs, please check the article 'Suitable activities' for more information on how to search for activities that meet your requirements.
When planning your experience with GetYourGuide, it's important to understand exactly what your booking includes and excludes to ensure it meets your expectations. Here’s how you can easily find this information:
What's Included in Your Activity
To see the details of what is included in your activity, visit the activity’s page on our website or app. Look for the section labeled "Includes". Items that are included are marked with a green checkmark. This typically covers things like:
- Food and Drinks: Are meals or beverages provided?
- Entry Tickets: Is admission to attractions covered?
- Guide: Will there be a tour guide?
- Transportation: Are there any travel arrangements included in this activity?
What's Not Included
To find out what is not included in your activity, check for items marked with a red cross in the "Includes" section. These exclusions help you understand what may need additional planning, such as:
- Food and Drink
- Personal expenses
- Optional gratuities
For a detailed explanation of what to expect during your activity, including stops and important highlights, review the "Full Description" of the activity.
If you have already booked an activity and require more specific information or assistance that isn't covered in the activity's description, please reach out to the activity provider directly. You can find their contact information on your voucher or in the booking details in the GetYourGuide app.
To see how long an activity is, check the "About this activity" section on the activity’s page. The duration of the activity is clearly displayed, including any travel time if it's part of the activity.
Types of Activities and Their Timing Information
- Fixed-Time Activities: for activities like guided tours or day trips, the duration is typically fixed - these activities have specified start and/or end times
- Flexible-Time Activities: for flexible options such as city cards, hop-on hop-off tours, or timed-entry tickets, a validity period is provided instead of a fixed duration - this indicates the timeframe within which you can use your ticket
For activities with timed-entry, detailed information about entry can be found in the "Know before you go" section or directly on your ticket/voucher.
To find out when an activity starts or to view its operating hours:
- Select a date for the activity
- Click "Check availability" to see the starting times or the hours during which the activity operates
If you have already completed your booking, all these details, including the start time and duration, will also be provided on your GetYourGuide voucher.
You can find all the details of the itinerary and the stops along the route in the "Full description" section of the activity's page. If you're on our website, click "See more" to view the full text. If you're on our app, tap "Full description" to see this information.
Please note that it is not possible to customize or change an activity's itinerary.
Before you book an activity with GetYourGuide, it's important to review the specific requirements and restrictions that might apply. To ensure that you come prepared for an activity and that it's suitable for you, please check the "Important information" section on the activity's page:
- What to Bring: lists items that you are either required to bring or that are recommended
- Not Allowed: lists items that you are not allowed to have with you during the activity and/or any clothing or behaviors that are prohibited during the activity
- Not Suitable For: identifies any specific individuals who may not be suitable for the activity, such as those who are above or under a certain age, pregnant women, or individuals with certain health impairments
- About This Activity: shows whether the activity is accessible for wheelchair users, indicated by a "wheelchair accessible" icon - if this icon is missing, the activity doesn't currently accommodate wheelchair users
Additional information may also be found in the "Know before you go" section.
If you can't find the information you need and have already booked the activity, please contact the activity provider. Their contact details can be found on your voucher or in the booking details in the GetYourGuide app.
General Covid-19 travel restrictions:
As local health and entry requirements are frequently adjusted, we recommend you check official regulations on the government website(s) for your destination to get the latest information regarding: lockdowns, vaccines, quarantine regulations, PCR tests, etc.
Activity-specific Covid-19 precautions:
If you've already booked the activity, you can see activity-specific Covid-19 information on your voucher.
If you cannot find the information you need, please contact the activity provider for local information on restrictions. You can find their contact details on your voucher as well.
GetYourGuide offers both private and public activities. Private activities are either private to you or to your group and no one else will join you. Public activities are open for any certain number of people to join. To find out whether there'll be other people in your activity group, you can check if it's a private or public activity.
After entering your destination or attraction in the search bar, you'll see a list of activities. If an activity is tagged as "Private tour" or mentions "Private group", no other people will join. On our website, the "About this activity" section on an activity's page will also mention "Private group."
Activities may also be offered as both private and public tours depending on the option booked. In this case, the "About this activity" section on the activity's page displays "Private group available." Whether you book on our website or app, you'll see which option is offered as a private tour at the start of the booking process.
If the activity doesn't mention "Private tour", it's safe to assume that there will be more than just you and/or your party on the activity.
The number of people on a public tour varies and the group's size is set by the activity provider. Some activity providers will indicate the possible group size of a public tour in the "About this activity" section on the activity's page or in the list of tour options when adding to your cart.
If you can't find the information you need and have already booked the activity, please contact the activity provider. Their contact details can be found on your voucher or in the booking details in the GetYourGuide app.
To see whether you can take your pet (e.g. dog) on the activity, please check the "Not allowed" and/or "Know before you go" sections on the activity's page.
If no pet policy is stated on our website or app and you have already booked the activity, please contact the activity provider. Their contact details can be found on your voucher or in the booking details of the activity in the GetYourGuide app.
To see whether food and/or drinks are included in your activity, please check the "Includes" section or in the "Know before you go" section of the activity's page.
For some activities, lunch or dinner are optional and can be selected either as an option before adding the activity to your cart or as an add-on at checkout.
If you wish to specify any dietary requirements (such as vegetarian, vegan, gluten-free, etc.) and were not prompted to do so during the booking process and/or need any further information, please contact the activity provider. Their contact details can be found on your voucher or in the booking details in the GetYourGuide app.
Once your booking is confirmed, you'll receive a GetYourGuide voucher in your email and/or directly in the GetYourGuide app. For certain attractions, we'll send you the activity provider's ticket instead (see more information about tickets in the article 'Ticket activation and validity').
Your voucher is the pass to access your activity. It includes:
- Booking Details: the date, time, and location where your activity starts (pickup or meeting point)
- What to Bring: a list of items you should bring along to enjoy your activity or what to leave home
- Cancellation Policy: information on how to cancel or reschedule your booking, if necessary
You'll also find your booking reference and a PIN code on the voucher, which are needed if you want to cancel or reschedule. If you have any questions or need help with your booking, both the activity provider’s and GetYourGuide’s contact details are also included on the voucher.
Most of the activity providers accept both mobile and printed vouchers.
In the unlikely event that an activity provider accepts printed vouchers only, you'll see a "Printed voucher required" icon in the "About this activity" section on the activity's page.
If you've already booked the activity and a printed voucher is required, you can find this information on your voucher.
Most of our activities provide an instant confirmation and automatically send you a voucher via email after purchase. This voucher comes from 'do-not-reply@getyourguide.com', so make sure to check your spam folder in case our email ends up there. If you have created a GetYourGuide account, you can also access your voucher directly from the bookings page on the website or app.
For some activities, we need to wait for confirmation from the activity provider. If this applies to your activity, we'll send your voucher within 48 hours of your purchase. You can find out whether your activity offers instant confirmation by checking the "About this activity" section on the activity’s page.
Accessing Your Mobile Voucher
To view your voucher on your mobile device, follow these easy steps:
- Open the GetYourGuide app and tap the "Bookings" tab at the bottom of your screen
- If you don’t see your booking right away, tap "Import your booking"
- Enter your email address and tap "Send code" and we’ll send a verification code to your email
- Enter this code in the app to access your booking and mobile voucher
Trouble Accessing Your Voucher?
If there was a mistake in the email address you provided during booking or if you’re having issues accessing your voucher, please reach out to us using the contact form linked below. For immediate assistance, feel free to call or chat with us — you'll find our contact details at the bottom of this page.
For some experiences, your GetYourGuide voucher needs to be exchanged for an entry ticket before starting your activity.
Before Booking
Visit the "About this activity" section on the activity page. If the activity requires a voucher exchange, it will be noted under "Mobile ticketing". This section will state that 'vouchers must be exchanged for tickets.'
Scroll down to the "Meeting point" section on the activity’s page to find detailed information about the location and steps to follow if a voucher exchange is required.
After Booking
Look at the top of your voucher where it will clearly state, "This is not a ticket. This voucher must be exchanged before you begin your activity." This is an important reminder that additional steps are required from you to exchange the voucher upon arrival.
For detailed information on where and how to exchange your voucher for a ticket, please refer to:
"Meeting Point": this section on your voucher provides the specific location where you can exchange your voucher
"Important": also found on your voucher, this section may include additional necessary details about the voucher exchange process, such as when to exchange and the documents you might need to bring along
Once your booking is confirmed, you'll receive a GetYourGuide voucher either in your email or directly in the GetYourGuide app (see more information on vouchers in the article 'Booking confirmation and voucher').
For certain attractions, we'll send you the actual ticket from the activity provider directly. This ticket is ready to use at the attraction without needing to exchange it.
The validity of a ticket -- which includes the duration for when you can use the ticket (e.g., the specific date, multiple days, or within a certain time frame after purchase) -- can be viewed before or after booking.
Before Booking
To check when the ticket is valid, go to the "About this ticket" or the "Know before you go" section on the activity page. You can learn more about where to activate your ticket, check the meeting point description.
After Booking
We'll send you everything you need to know about how to use your ticket and when the ticket is valid in a confirmation email after booking. You can also find this information in your Bookings in the GetYourGuide app.
The "Meeting point" is the location where you have to go at the start of the activity.
Before You Purchase
The meeting point information can be found under the "Meeting Point" section within the Experience details of the activity. An activity's meeting point can depend on the option selected (e.g. tours conducted in English may have a different meeting point than those conducted in Italian).
After You Have Purchased
You can find the exact address and details of the meeting point in two places:
- Booking Summary Page: this page provides a comprehensive overview of your booking, including where to meet at the start of your activity
- Your Voucher: for specific location details, check the "Meeting point" section on your voucher, which you'll receive via email or can view in the GetYourGuide app
If you're still unsure about the meeting point or have other questions, the fastest way to an answer is to directly contact the activity provider. You can find their contact information on your voucher or in the booking details in the GetYourGuide app.
During Booking
When you book an activity that includes the option for a pickup, you'll either be asked to specify your pickup location or you can choose from a list of locations provided. Depending on how that activity operates, provide your address or select the location that works best for you.
After Booking
If you didn't specify your pickup location during booking or wish to change it later, it’s easy to update. After your booking is complete, we'll send you an email reminder with a link to your GetYourGuide bookings page. You can easily update or add your pickup address on this page.
If you have any questions about the pickup process or need further assistance, please reach out directly to the activity provider. You can find their contact information on your voucher or on the booking summary in the GetYourGuide app.
Before Booking
To see an activity's pickup information before booking, go to the "About this activity" section on the activity's page. If the activity provider offers a pickup service, you'll see a "Pickup included" icon and the pickup location listed. If this icon is missing, the activity has a meeting point (details of which can be found at the bottom of the activity page) and pickup from individual locations is not offered.
After Booking
If you've already booked the activity, you can find your pickup information on your voucher. This information includes whether the activity provider will pick you up at the activity start time or if they'll reach out to you to set your pickup time.
The meeting point is where you need to go for the start of your activity. For activities that include transport - the pickup address is the location where you have to meet for the start of the activity and the drop-off address is the location where the activity will end.
Changing the meeting point
Changing the meeting point of an activity is at the activity provider's discretion and cannot be guaranteed. If you'd like to request a change to any of these locations, please contact the activity provider directly. You can find their contact information in the booking details of your voucher in the GetYourGuide app.
If the activity provider agrees to your request to change the meeting point location, this change might not be reflected on your GetYourGuide voucher or booking summary.
Changing the pickup or drop-off address
Changing the location from the GetYourGuide app is currently not possible. For eligible activities, you can change the pickup address directly on the booking summary page of the GetYourGuide website. Follow these instructions to change the address:
- Go to the "Bookings"
- Find the booking you want to change and click "Show details"
- Click "View booking summary"
- In the "Pickup information" section, click "Edit"
- Enter the new pickup address or choose one of the available addresses
- Click "Save"
You can find the location of the meeting point (where your tour starts) on your GetYourGuide voucher. You can find the voucher either in the confirmation email or in the Bookings section of the GetYourGuide website or app.
Finding the meeting point on the Confirmation Email
- In the body of the email, go to the "What to do on the day" section
- Click on the address linked under "Where to go" to open Google Maps for exact directions to the meeting point
Finding the meeting point on the Website
- Click on the "Bookings" icon on the top right of your screen
- Click "Show details" on your activity
- Click "View booking summary"
- Under the "How to get there" section, you'll see the meeting point information including the exact address
Finding the meeting point in the App
- Click on Bookings on the bottom of the app screen
- Tap "Meeting point" on your activity - the exact address is provided along with a visual map of the location
- Tap on the button "Get directions" to open Google Maps (additionally Apple Maps or Waze on iOS) to start directions to the meeting point address
If you still can't find the meeting point, calling the activity provider is the fastest way to get assistance. On the Bookings tab of the app, tap "Meeting point." Then tap "Can't find the meeting point?" and select "Call your activity provider."
If the activity provider doesn't respond, please contact us via phone or chat by selecting either of those options under "Can't find the meeting point?" or by using the contact form at the bottom of this page.
If you are running late to the meeting point or pick up location, please call the activity provider. You can find their phone number on your voucher both in your email confirmation and in the Bookings section of the GetYourGuide app. Tap "Booking details" and scroll down to the "Questions about your activity?" section.
If the activity provider doesn't respond, please contact us and we'll try to assist you. Our contact details are at the bottom of this page.
If you do not see the driver or guide, please check the following:
- Ensure that you're at the correct meeting point or pickup location at the right time - this information can be found on your voucher both in your confirmation email and in the Bookings section of our app
- Check the phone number and email address you provided when booking to see if the activity provider has tried to contact you
- Since your driver or guide may not be GetYourGuide branded, look for the name of the activity provider - it's mentioned on your voucher. On our app, tap "Booking details" and scroll down to "Questions about your activity?"
If you're still unable to locate your driver or guide, please call the activity provider. The phone number is under their name on your voucher. On our app, tap "Booking details" and scroll down to "Questions about your activity?"
If the activity provider doesn't respond, please contact us and we'll try to assist you. Our contact details are at the bottom of this page.
If your activity includes tour souvenirs (e.g. photos or videos) that you purchased onsite but didn't receive yet, or you lost a personal item during the activity, please contact the activity provider. Their contact details can be found on your voucher or in the booking details of the activity in the GetYourGuide app.
You can instantly change the date and/or time of a booking by adding your booking reference and PIN to the tool below. You’ll find both on your voucher or your booking confirmation email.
Please note that not all bookings can be rescheduled. See your voucher for more information.
To add more people to your activity, you'll need to create a new booking for the additional participants. We ensure the security of your transaction by encrypting your payment details during the booking process, which means we can't modify an existing booking to add more people.
Alternatively, you can cancel your booking and re-book for the new total number of participants. Before canceling your existing booking, please check your booking's cancellation policy and that the activity is available for the new number of participants.
If you need to remove participants from your initial booking, please use the tool below by adding in your booking reference and PIN. You’ll find both on your voucher or your booking confirmation email.
Please keep in mind your activity's cancellation policy. Some bookings also require a minimum number of participants, and the activity might not be able to take place with a reduced headcount. You'll find this information in your booking confirmation email or in the booking details on the GetYourGuide app.
For certain experiences, the activity provider requires information from you prior to your arrival. This can include dietary needs, age, or a hotel address.
Please contact the activity provider directly if you need to update participant information. Their contact details can be found on your voucher or in the booking details in the GetYourGuide app. In the Bookings tab, simply tap "Booking details" and scroll down to the "Questions about this activity?" section.
At this time, changing the type of activity or add-ons (e.g. adding an audio guide or skip-the-line access) is only possible by canceling and rebooking.
Before starting this process, please check your current booking's cancellation policy. You'll find this information in your GetYourGuide booking confirmation email or in the booking details on the GetYourGuide app.
Once your booking is confirmed, you'll have access to the activity provider's contact information - directly via phone or email. This information will be on your GetYourGuide voucher.
When messaging with the activity provider, both your email and the activity provider’s email address will be kept anonymous, as the emails will be delivered through temporary email addresses. This means you can use your regular email address to send and receive messages from the activity provider without the activity provider seeing your personal email address. All communication to and from the temporary email addresses will be stored, allowing us to help you if there's a misunderstanding or a disagreement.
Please note that the activity provider's temporary email address expires 7 days after your activity. If you still need assistance after that, please contact us. Our contact details are at the bottom of this page.
Reviews are a great way to give feedback to activity providers and help other travelers choose unforgettable experiences.
Please note that reviews should reflect your experience during the activity. They shouldn't evaluate the GetYourGuide booking process or service.
We'll send you an email including a link to submit a review of your experience the day following your activity.
To cancel your booking within the cancellation policy, use the tool below by adding in your booking reference and PIN. You can find them on the voucher in your email or in the bookings details in the GetYourGuide app.
You'll receive the refund directly via the same payment method you used for the booking. Please note that it will take at least 3-5 business days to show on your card/account.
See more information about cancellation in the 'Cancellation policy' and 'Cancellation confirmation' articles on this page.
If you cancel a booking, we'll send you a confirmation of your cancellation via email. Please check your spam folder if you don't receive an instant confirmation.
If you have a GetYourGuide account, you can also confirm that your booking has been canceled in your booking summary or on the Bookings page on the website. If the booking has been canceled, it will be listed as canceled.
On our app, tap "Bookings" and any canceled bookings will be listed under "Past and canceled bookings".
You can find the cancellation policy for your booking on your GetYourGuide voucher or on the bookings summary on the website or app. If you canceled your booking within the cancellation policy, your refund will be automatically processed via the same payment method you used to book the activity. You should see it in your account within 3-5 business days.
Most of our activities come with a free 24-hour cancellation policy, meaning you can cancel your booking up until 24 hours before the activity starts to receive a full refund.
Before booking, you can check the activity's cancellation policy in the "About this activity" section of the activity's page.
After booking, you'll find more information regarding your booking's specific cancellation policy on your GetYourGuide voucher.
Depending on the activity provider's policy, your booking will be:
- Fully Refundable: you'll receive a full refund if canceled within the cancellation policy
- Partially Refundable: you'll receive a partial refund if canceled within the cancellation policy
- Non-Refundable: no refund will be provided if you decide to cancel
You also have more options even more flexibility with a Cancellation Upgrade. See article 'Cancellation Upgrade' for more information.
In collaboration with our partner Companjon, we provide multiple cancellation upgrades that offer you greater flexibility in canceling your booking. Cancellation Upgrades give you the option to cancel a booking for any reason during your cover period for the activity booked, in return for a payout amount, in accordance with the Terms and Conditions.
When booking an activity, the available Cancellation Upgrade is determined by the activity's cancellation policy and will be presented during checkout before your purchase. For this Cancellation Upgrade, the payout amount and the cancellation date for when you can cancel, plus any additional information, will be included in your booking confirmation email sent once the purchase is completed.
The option to add a Cancellation Upgrade is available only to those within the European Economic Area (EEA) or the United States at the time of booking. You'll see this upgrade offered if your booking meets the eligibility criteria outlined in the Terms and Conditions. Remember, you can only purchase the upgrade during the checkout process while making your booking.
You can see the Terms and Conditions of the cancellation upgrade during the checkout or in the email with your booking confirmation sent after your purchase.
If you need to cancel your booking, see more information in the article 'Cancel booking.'
If you wish to keep your booking but cancel the cancellation upgrade, you will need to cancel your booking and rebook the activity without adding the upgrade.
If you need to remove one or more participants, please contact us. Our contact details are at the bottom of this page.
In the unlikely event that the activity provider needs to cancel your booking, they'll do their best to offer you an alternative date or timeslot. If no alternative is available or acceptable to you, we will fully refund your booking.
If you've received an email from us confirming the cancellation, your refund will be automatically processed via the same payment method you used to book the activity. Depending on the payment method used, you should see the refund in your account within 3-5 business days.
If the activity provider informed you about a booking cancellation and you have not yet received a confirmation email from us, please get in touch using the form below.
The booking and payment process must be completed either on our website or app. Payment for the activity will not be accepted onsite.
You can choose from several different payment methods:
• Credit or debit card (VISA, MasterCard, Maestro, American Express, JCB, and Discover)
• PayPal
• Google Pay
• Apple Pay
• Klarna
• SOFORT
• iDEAL
• Bancontact
• DotPay
• Vipps
• Blik
• Pay by Bank
• TWINT
• MB way
• Mobilepay
The options available may depend on your selected currency or country. You'll see all available options during the booking process.
Please note that for some activities, there may be additional fees to be paid upon arrival. If there are any expected fees, they will be listed in the "Know before you go" section of the activity's page or on your booking summary.
Our 'Reserve Now & Pay Later' option gives you the convenience of booking your activities today while allowing you the flexibility to pay at a later date that better suits you. Here’s a step-by-step guide on how this payment option works:
- Choose your activity and add to your cart
- At checkout, use the Reserve Now & Pay Later option to book
- After booking, you'll receive a reservation confirmation by email securing your spot without immediate payment
- 72 hours before the activity starts, your credit card on file will automatically be charged
- You'll receive another email with your voucher forr the activity
You can pay any time up until 72 hours before your activity starts. If not paid earlier, your credit card will automatically be charged 72 hours before the activity begins.
If you book multiple activities at once and all the activities accept Reserve Now & Pay Later, you’ll be charged for all of them at once, 72 hours before the first activity starts.
Important Notes
- Activities must be booked at least 72 hours in advance
- Gift codes cannot be used with this payment method
- The activities must offer free cancellation and provide instant confirmation to be eligible for 'Reserve Now & Pay Later'
- Before booking, check the "About this activity" section on the activity's page to see if it's eligible for this payment option
If you have multiple bookings in your cart and one of them doesn't accept Reserve Now & Pay Later, you won't be able to complete checkout - please buy this activity separately under another accepted payment method.
When you're ready to complete your booking with GetYourGuide, you can easily apply any gift or promo codes you have to receive a discount.
In the second step of the checkout process, you're asked to add your personal details. On the right-hand side of this page you'll see your "Order Summary." Above the "Subtotal", you'll find a link that says: "Enter gift or promo code." Click the link and add your 12-digit code, then click "Redeem." Your subtotal will now reflect the change in price based on the code you provided.
If you're having issues when filling in your personal details (name, email, phone), please try the following:
- Double-check you've entered all your personal details correctly and attempt to proceed to the next step again
- Ensure your device is connected to Wifi
- Try using a different browser and/or switching over to the GetYourGuide mobile app
- Add this activity to your Wishlist and try again later
If you're experiencing issues after providing your payment details, see more information in the article 'I can't submit my payment details. What do I do?'
If you're experiencing issues when providing your payment details (name on card, card number, etc), please try the following:
- Double-check that you've entered all your payment details correctly and attempt the payment again
- Ensure your device has is connected to Wifi
- Try using a different browser and/or switching over to the GetYourGuide mobile app
- Choose a different payment method
- Add this activity to your Wishlist and try again later
If you're trying to pay with a card, please ensure your card is authorized for both international and online purchases. You can check this in your online banking settings or by getting in touch with your bank directly. Please also check that your bank isn't blocking the payment due to any other payment security policies.
If you're experiencing issues after providing your personal details, see more information in the article 'I can't submit my personal details. What do I do?'
If you cancel your booking within the cancellation policy, your refund will be automatically processed via the same payment method you used to book the activity. You should see it in your account within 3-5 business days.
If your booking doesn't go as planned or you are unhappy with your experience and would like to request a refund, please use the form below to tell us the reason(s) for this. These refund requests are evaluated on a case-by-case basis.
In the unlikely event that the activity provider needs to cancel your booking, you are always entitled to a full refund. If you've received a cancellation confirmation email from us, your refund will be automatically processed via the same payment method you used to book the activity. You should see it in your account within 3-5 business days.
If the activity provider informed you directly about the cancellation and you have not received a cancellation confirmation email from us, please contact us using the form below.
The processing time for your refund varies depending on the payment method and currency used during booking.
To see the status of your refund, use the tool below by providing your booking reference and PIN found on your GetYourGuide voucher or booking summary page on the website. For most payment methods, if your refund has been paid out by GetYourGuide, the tool will show a Acquirer Reference Number (ARN). Your payment provider can use this ARN to track the refund on their end.
Make sure to check the same payment method used when booking. If you are unable to use the tool above, please contact us using the form below.
At GetYourGuide, we're committed to ensuring you get the best value for your experiences. Here’s how our 'best price matching' offer works to guarantee you never pay more than the lowest price available online:
How It Works
Our price match guarantee applies only when you find the exact same activity offered online under identical conditions. These conditions include:
- Location
- Number of participants
- Availability
- Inclusions
How to Claim
If you find a lower price elsewhere, simply use the contact form below to send us the details.
Make sure to include a link to the page where the activity is offered at a lower price. The price, activity title, and the name of the activity provider need to be clearly visible in your submission. We'll verify if the lower price meets our policy criteria and, if applicable, we will issue a refund for the price difference at our discretion.
Please note that the price matching offer does not cover additional discounts that you might be eligible for on other websites.
Ready to submit a claim? Use our contact form here:
Purchasing a GetYourGuide gift card is a fantastic way to share the joy of travel and discovery with friends and family. Here’s how you can easily buy and personalize a gift card:
Purchasing Your Gift Card
- Go to the GetYourGuide website
- Choose the amount you’d like to gift - this completely customizable to fit your budget or to gift a specific activity
- Select the currency you want the gift card issued in by clicking the correct currency symbol at the top of the page
You have the option to include a personalized message, making your gift even more special for the lucky recipient.
If you want to gift a specific activity, there's a directly link you can use on the activity's page on the GetYourGuide website. On the right side of the activity's page, click on the link "Give this as a gift." This link will open to the gift card page on the website and your activity will be populated as an option to suggest to the gift card's recipient.
Once purchased, the gift card is sent via email and can be printed out. The recipient can use the code on the gift card to book one or more experiences of their choice from our vast selection of activities.
Gift cards are valid for 3 years from the date of purchase, giving the recipient plenty of time to plan their perfect adventure.
Use the tool below to check the current value of your gift code and for how long it is valid. Extending the validity is possible for gift codes expiring in less than six months.
Please note that it is not possible to extend the validity of gift codes that are part of corporate benefits.
You can unsubscribe from our marketing emails by clicking the 'Unsubscribe' link at the very bottom of an email from GetYourGuide or by updating your account settings following these instructions:
- Log in to your account found on the top right corner of the webpage
- Select “Settings”
- Select “Notifications” on desktop or the envelope icon on mobile
- Toggle the “Email” sliders to “Off” for all sections
- Select “Save” to unsubscribe
Please note that it's not possible to opt out of account support emails. GetYourGuide will continue to use your contact details to send booking confirmation emails and important updates about your bookings.
If you are unable to unsubscribe through the means above or keep receiving marketing emails after unsubscribing please contact us using the form below:
You can delete your GetYourGuide account and your personal data at any time.
Please send a data deletion request by using the contact form below:
GetYourGuide is an online marketplace for booking tours, attractions, excursions, and countless other things to do on your next vacation or weekend adventure. We work together with selected activity providers from all over the world. These activity providers are the ones offering the activities listed on our website and app.
You can book your activity online, using our website or app. You'll receive your voucher via email.
We offer a variety of unforgettable travel experiences. You can choose from entry tickets, transfers, city cards, guided tours, hop-on hop-off tours, water activities, day trips, and multi-day trips in thousands of destinations around the world.
We do not offer travel packages, flights or visa support. Accommodation may only be provided as part of multi-day activities.
Are you a tour operator or supply partner? Contact us via your dedicated help page.