Supplier Terms and Conditions

The previous Supplier Terms and Conditions are available under this link.

These Supplier Terms and Conditions (“Agreement”) are entered into between GetYourGuide Deutschland GmbH (“GetYourGuide”), located at Sonnenburger Strasse 71-75, 10437 Berlin, Germany and its Affiliates, and Supplier. This Agreement incorporates the definitions in Exhibit A (“Definitions”). Any capitalized term used in this Agreement will have the meaning assigned to it in Exhibit A or elsewhere in this Agreement. This Agreement governs the relationship between GetYourGuide and Supplier. The relationship between Supplier and a Customer is governed by the Supplier-Customer Contract.

1. GetYourGuide Platform. GetYourGuide operates the GetYourGuide Platform. In connection with Supplier’s access and use of the GetYourGuide Platform, Supplier appoints GetYourGuide as its commercial agent for the purposes set forth herein. Using the GetYourGuide Platform, (i) Customers can purchase Services from Supplier through GetYourGuide acting as an commercial agent for Supplier, and (ii) Travel Agencies, concierges, or other entities may purchase Services from Suppliers for their clients. Supplier is responsible for acquiring and maintaining, at its own expense, all equipment and connectivity required to access the GetYourGuide Platform.

2. Supplier Administration Site. Supplier may manage the Supplier Content, including Product Offers, on the GetYourGuide Platform using the Supplier Administration Site.

2.1.Supplier Account. Supplier will provide to GetYourGuide all information required by GetYourGuide to establish and maintain the Supplier Account. This includes (i) insurance information details in accordance with Section 11 below, (ii) current business license or registration information, (iii) details regarding Supplier’s Payment Account,      (iv) other information as reasonably requested by GetYourGuide, and (v) all necessary information and documents required for conducting an identity verification process using Persona Identities Inc. as specified by GetYourGuide. Supplier agrees to submit this information promptly upon activation and to conduct updates through the      Supplier Administration Site.

2.2.Login Credentials. The Supplier shall maintain the confidentiality and security of its Login Credentials by implementing and adhering to recognized security standards and best practices, such as regular password updates and the use of multi-factor authentication. The Supplier must not disclose the Login Credentials to any third party under any circumstances. The Supplier is liable for all activities conducted through its Supplier Account and must compensate GetYourGuide for any damages resulting from unauthorized account activities caused by the Supplier's failure to secure its Login Credentials. The Supplier must immediately notify GetYourGuide in writing if it knows or suspects that (i) its Login Credentials have been lost, stolen, misappropriated, or otherwise compromised, or (ii) there has been actual or suspected unauthorized use of its Supplier Account. This notification must include all details of the incident and the steps the Supplier has taken to mitigate any resultant harm or unauthorized access.    

3. Sale of Services on the GetYourGuide Platform.

3.1. Product Offers. For each Service that Supplier wishes to sell via the GetYourGuide Platform, Supplier will upload a Product Offer using the Supplier Administration Site. The Product Offer must include all necessary information about the Services, including (i) suitability information (e.g. minimum age, required skills or permits (such as a driver’s license), level of fitness, or inherent risks (including risks to persons with pre-existing medical conditions), (ii) logistical information (e.g. meeting point, meeting time, duration, and required or recommended clothing and equipment), and (iii) other information requested by GetYourGuide. Supplier shall ensure that all critical information is included in the “Important information” section of the Product Offer, If any logistical information is omitted from the Product Offer or ticket, Supplier shall provide this information to Customer as soon as possible. GetYourGuide reserves the right to introduce Content Modifications in line with GetYourGuide’s Content Guidelines.

3.2. Availability. Supplier must keep the Product Offer, including Availability, up-to-date and accurate at all times. Supplier must delete any canceled or invalid Product Offers immediately. Supplier is responsible for any Customer claim based on alleged or actual inaccuracies of the Product Offer, including Availability, or other Supplier Content.

3.3. Prices. Supplier sets the Retail Price at which Services will be sold to Customers. The Retail Price for the Services stated in the Product Offer shall include Applicable Taxes. The Retail Price must include all expenses; GetYourGuide will not collect such amounts separately. The Product Offer must disclose the existence and amount of any fees, taxes, dues, commissions, or other amounts that will be collected on the day Services are provided. Supplier may not collect (or attempt to collect) from a Customer any fees, taxes, dues, commissions, or other amounts not disclosed in the Product Offer.

3.4.Conclusion of Contract. When a Customer purchases Services via the GetYourGuide Platform, the Customer purchases Services directly from Supplier pursuant to the Supplier-Customer Contract, concluded on Supplier’s part by GetYourGuide acting as commercial agent of the Supplier in the name and on behalf of Supplier. Supplier appoints and authorizes GetYourGuide (and its Distribution Partners) as its commercial agent to conclude the Supplier-Customer Contract with Customers in the name and on behalf of the Supplier, manage and cancel Bookings, and make full or partial refunds to Customers, as set forth in this Agreement. GetYourGuide may decide to reject the conclusion of the Supplier-Customer Contract within its sole discretion (e.g. in the case of potential fraud or compliance concerns).

3.5. Payment Collection. Supplier instructs GetYourGuide as its commercial agent to collect payments from Customers in the name and on behalf of Supplier, and Supplier agrees that GetYourGuide may from time to time acting in its sole discretion appoint such Sub-Commercial Agent as it sees fit to receive those payments directly from Customers and to make onward payment of those sums successfully received to Supplier. In particular, for any payment from a US Customer, Supplier appoints GYG Operations as its limited payment agent solely for the purpose of directly accepting such payments on behalf of Supplier and to make onward payment of those sums to GetYourGuide. Supplier agrees that receipt of payment for the sum due from a Customer by GetYourGuide, or its Sub-Commercial Agent (including GYG Operations), as applicable, shall extinguish Customer's payment obligation to Supplier. Supplier agrees that payment made by a Customer to GetYourGuide or its Sub-Commercial Agent (including GYG Operations), as applicable, through the GetYourGuide Platform shall be considered the same as a payment made directly to Supplier, and Supplier will provide Services to Customers in the agreed-upon manner as if Supplier had received the Customers’ funds directly. Supplier acknowledges and agrees that it shall have no recourse against a Customer once the funds are tendered to GetYourGuide or its Sub-Commercial Agent (including GYG Operations), as applicable. GetYourGuide uses a Payment Service Provider to process payments from Customers; in some cases a Distribution Partner and in certain countries an Affiliate may be appointed as a Sub-Commercial Agent. GetYourGuide will bear the credit card and banking fees for the receipt of payment from Customers, provided that GetYourGuide may charge Customers a foreign exchange fee if applicable.      

3.6. Changes. Customers occasionally make mistakes when making Bookings. Subject to availability, GetYourGuide may change the date, time, language, or number of persons for a Booking up to two (2) hours after a Customer booked a Service. Such changes will be made at no charge to the Customer or to GetYourGuide.

3.7. Chargebacks and Disputes. If a Chargeback or other payment failure occurs before Supplier provides a Service, GetYourGuide will inform Supplier and cancel the Booking. If a Chargeback occurs after Supplier provides a Service, GetYourGuide will ask Supplier to provide a response within three Business Days. GetYourGuide may forward Supplier’s response to the credit card issuer. Supplier acknowledges and agrees that GetYourGuide accepts payments from Customers as Supplier’s commercial agent, and that GetYourGuide’s obligation to pay Supplier is subject to and conditional upon successful receipt of the associated payments from Customers. In the event of a Chargeback or other failed payment, (i) GetYourGuide and its Sub-Commercial Agent will make no payment to Supplier for the affected Booking, (ii) GetYourGuide will receive no Commission for the affected Booking, and (iii) GetYourGuide may offset any amount already paid to Supplier for the affected Booking against any future payment under this Agreement. GetYourGuide and its Sub-Commercial Agent are not a party to the Supplier-Customer Contract, do not act as a guarantor for payment by Customers, and are not liable to Supplier in the event of Chargeback or other nonpayment by a Customer.

3.8. Cancellations; No Shows. Supplier will not directly accept cancellations of Bookings from Customers; all cancellations must be made by a Customer through the GetYourGuide Platform or GetYourGuide customer service.

(a) During the Free Cancellation Period. If a Customer cancels a Booking during the Free Cancellation Period, GetYourGuide will give the Customer a Full Refund. If GetYourGuide gives a Customer a Full Refund, pursuant to this section or for any other reason, (A) Supplier will receive no payment for the Booking, and (B) GetYourGuide will receive no Commission for the Booking.

(b) After the Free Cancellation Period. If a Customer cancels a Booking after the Free Cancellation Period has ended, and there are no extenuating circumstances, the Booking will be treated as a Completed Booking for purposes of payment. If there are extenuating circumstances, GetYourGuide may give the Customer a Full Refund.

(c) Force Majeure Situations. In the event that Supplier cancels Services because of a Force Majeure Situation, Supplier must notify GetYourGuide’s customer service department immediately. A Customer may cancel a Booking if a Force Majeure Situation occurs at the travel destination, regardless of whether Supplier continues to provide Services during the affected period of time. If Supplier or Customer cancels a Booking in connection with a Force Majeure Situation, GetYourGuide will give the Customer a Full Refund.

(d) No Shows. If a Customer is a No Show and there are no extenuating circumstances, the Booking will be treated as a Completed Booking for purposes of payment. If there are extenuating circumstances, GetYourGuide may give the Customer a Full Refund.

3.9. Provision of Services. Supplier will provide Services in accordance with the Product Offer, in good faith, and consistent with best practices and standards in the tours and activities industry. Supplier may subcontract performance of the Services only with the prior written consent of GetYourGuide.

3.10. Failure to Provide Services. If Supplier cancels a Booking or otherwise fails to provide Services to a Customer as required by a Booking, GetYourGuide will give the Customer a Full Refund. Supplier acknowledges that its cancellation or other failure to provide Services damages GetYourGuide’s goodwill and reputation, and causes GetYourGuide to incur additional customer service expenses. Accordingly, if GetYourGuide determines that the cancellation or failure to provide Services was not justifiable (e.g. the result of a Force Majeure Situation), GetYourGuide may deduct a cancellation fee (as liquidated damages), equal to twenty-five percent of the Retail Price of the Services for each affected Customer, from any future payment due to Supplier hereunder. The Parties acknowledge and agree that it would be impractical to estimate the amount of any damages that could arise out of Supplier’s cancellation or other failure to provide Services, and agree that the amount of liquidated damages described above is a reasonable estimate of the actual damages that GetYourGuide would suffer and incur as a result of such cancellation or failure to provide Services. GetYourGuide may, at its sole discretion, opt not to deduct this amount, or to deduct a lesser amount, if Supplier provides an alternative but equivalent Service at the same date to the affected Customers. For the avoidance of doubt, a cancellation resulting from Supplier’s failure to provide accurate Availability information on the GetYourGuide Platform and the failure to provide an invoice to the Customer shall constitute a failure to provide Services for purposes of this section. In addition to the remedies stated above, GetYourGuide may terminate this Agreement for Supplier’s material breach if Supplier fails to provide Services as contracted.

4. Payment.

4.1. GetYourGuide’s Commission. Supplier agrees to pay GetYourGuide a Commission for (i) use of the GetYourGuide Platform, (ii) marketing performed by GetYourGuide, (iii) customer service performed by GetYourGuide, (iv) GetYourGuide’s brokering of transactions between Supplier and Customers, and (v) other services performed hereunder by GetYourGuide. GetYourGuide’s Commission is a percentage of the Retail Price for a Booking, as specified in the Supplier Account. Supplier agrees to keep the amount of Commission confidential. The Commission will be deducted from the Retail Price charged to Customers in the agreed currency.

4.2. Payment to Supplier. At Supplier’s option, GetYourGuide will make payments to Supplier either once per month or twice per month. The Supplier shall have the right to select the currency from the list of available currencies in which they wish to receive payouts. At any time, the Supplier may change the currency for payouts.

(a) Payment Once Per Month. This section is applicable if Supplier chooses to be paid once per month. By the fifth Business Day of each month, GetYourGuide will transfer an amount to the Supplier’s Payment Account equal to (i) the total amount collected from Customers for Completed Bookings occurring in the prior month, less (ii) applicable Commission.

(b) Payment Twice Per Month. This section is applicable if Supplier chooses to be paid twice per month. By the fifth Business Day of each month, GetYourGuide will transfer an amount to the Supplier’s Payment Account equal to the total amount collected from Customers for Completed Bookings occurring in the Second Half of the prior month, less (i) applicable Commission, and (ii) a 2% processing fee. By the twentieth Business Day of each month, GetYourGuide will transfer an amount to the Supplier’s Payment Account equal to the total amount collected from Customers for Completed Bookings occurring in the First Half of that month, less (a) applicable Commission and (b) a 2% processing fee.

4.3. Transaction Fees; Deductions. GetYourGuide shall pay the transaction fees charged by GetYourGuide’s or its Sub-Commercial Agent’s financial institution to transfer amounts to Supplier’s Payment Account. Supplier will bear any fees charged by Supplier’s own financial institution for the receipt of payments from GetYourGuide or its Sub-Commercial Agent and, if applicable, any fees charged by the intermediary bank. GetYourGuide or its Sub-Commercial Agent may deduct from any payment to Supplier the costs of refunds made to Customers, replacement services provided to Customers, or other amounts Supplier is required to pay or reimburse a GYG Party under this Agreement.

4.4. Taxes. Supplier is solely responsible for determining its obligations to report, collect, remit or include in its Product Offers any Applicable Taxes and for remitting any Applicable Taxes to the appropriate governmental entity. If Supplier requires GetYourGuide to collect Applicable Taxes on Supplier’s behalf, Supplier will inform GetYourGuide regarding the applicable rate(s) and the Parties will cooperate to establish a method for such collection. If at any time GetYourGuide determines that it is required to collect or deduct Applicable Taxes relating to Services, either on its own or on Supplier’s behalf, it will inform Supplier and collect or deduct such Applicable Taxes. Upon request from a GYG Party, Supplier will within five business days (i) provide that entity with Supplier’s valid tax identification or registration numbers, including where requested any business registration number, to demonstrate that Supplier is a registered taxpayer in applicable jurisdictions where Services are taxable, (ii) issue a valid tax invoice to that entity in relation to any specified Services, (iii) provide documentation to that entity substantiating that Supplier remitted tax on Services (including copies of returns, workpapers, and supporting transaction data reports), and (iv) provide other cooperation to that entity as requested to confirm Supplier’s compliance with tax obligations. Such information requests may be made directly to the Supplier or via the Supplier Administration Site. Any failure to comply with the requirements of this section may result in the temporary or permanent suspension of Supplier’s Services from the GetYourGuide Platform. In the event Applicable Law in a jurisdiction imposes VAT (or other Applicable Tax) on Commission, GetYourGuide will deduct the amount of such VAT (or other Applicable Tax) from payments due to the Supplier, in addition to the Commission. Supplier is responsible for determining if any tax credit is available under Applicable Law for payment of this VAT (or other Applicable Tax) on Commission.

4.5. Statement. GetYourGuide will provide Supplier a statement (“Statement”), once per payment period, showing (i) the total number of Completed Bookings during the payment period, (ii) the total amount collected from Customers on Supplier’s behalf for Completed Bookings, (iii) the total amount transferred to Supplier’s Payment Account for those Completed Bookings, (iv) the services performed by GetYourGuide (“Commission”) and (v) the amount of sales or other taxes collected and remitted on Supplier’s behalf (if any). The Statement is the basis for payoutt by GetYourGuide. Point (iv) serves as the invoice GetYourGuide issues for the Supplier in relation to the services provided ("Commission Invoice"). Unless Supplier provides written notice to GetYourGuide of a good faith dispute with regard to a Statement within thirty (30) days of receipt thereof, including reasonable detail in support of such dispute, such Statement will be deemed accepted. After such period, adjustments for discrepancies will be made in GetYourGuide’s sole discretion. Without prejudice to the foregoing, no dispute may be raised, and no claim, action or proceedings may be brought, against GetYourGuide in respect of any payment-related matter after (a) the expiry of one (1) year from the date on which the payment at issue is due (or alleged to be due), or (b) where more than one payment is at issue, the expiry of one (1) year from the date on which the first of such payments at issue is due (or alleged to be due).

4.6. Payment Accrual. Notwithstanding anything else to the contrary in this Agreement, GetYourGuide and its Sub-Commercial Agent may postpone and accrue payments due to Supplier hereunder until the total amount payable is equal to at least $50.00 (or an equivalent amount in the specified currency). GetYourGuide will transfer any accrued and unpaid amount to Supplier upon any termination of this Agreement.

4.7. Payment Withholding

GetYourGuide and its Sub-Commercial Agent may postpone or withhold payments due to Supplier hereunder in case Supplier has failed to comply with providing mandatory information as listed in Section 2.1 and Section 4.4 of this Agreement.

5. Customer Relations.

5.1. Customer Communications. Supplier may not directly or indirectly (i) encourage a Customer to book a service outside the GetYourGuide Platform, (ii) refer a Customer to any other website or platform, including Supplier’s own website or platform, or (iii) take any other action to circumvent the GetYourGuide Platform or the payment of Commission. If prospective customers, who initiated communication through the GetYourGuide Platform, ask to book a Service outside the GetYourGuide Platform, Supplier will refer them to the GetYourGuide Platform.

5.2. Communication via the GetYourGuide Platform     .      Supplier must check the      messages           received      via GetYourGuide’s      Communication Tools or forwarded through the GetYourGuide Platform at least once per day, and shall respond to Customer inquiries within the following timelines:

•     Customer contacts Supplier more than 7 days before the Services are scheduled to begin: Supplier must reply to Customer within 48 hours.

•     Customer contacts Supplier between 2 and 7 days before the Services are scheduled to begin: Supplier must reply to Customer within 24 hours.

•     Customer contacts Supplier less than 2 days before the Services are scheduled to begin: Supplier must reply to Customer before the Services begin.

Supplier must respond to inquiries made directly by GetYourGuide within 24 hours. Supplier may not use the Communications Tools provided on the GetYourGuide Platform or any information provided through the GetYourGuide Platform to (a) distribute unsolicited commercial messages or promotions; (b) contact a Customer for any purpose unrelated to a Service, including recruiting or soliciting the Customer to join third-party services, applications or websites; (c) make or accept a booking that circumvents the payment of Commission; (d) request or accept a payment for Services not using the GetYourGuide Platform; or (e) transmit Prohibited Content. Supplier acknowledges that messages sent through the Communication Tools or via the GetYourGuide Platform      may be monitored for quality control purposes and stored by GetYourGuide     . GetYourGuide may delete or block any message that violates this Agreement.

5.3. Invoices. Upon request by a Customer, Supplier will provide the Customer an invoice for Services via the Communication Tools. The invoice must comply with all applicable tax requirements.

5.4.Service Levels & Business Conduct. Supplier agrees to act with the care of an ordinary and reasonable businessman towards all customers. Supplier agrees that the Retail Prices, availability, amenities, and restrictions for Services offered via the GetYourGuide Platform will be equal to or better than those made available through Supplier’s or its affiliates’ own online shops. Customers who book a Service through the GetYourGuide Platform will be treated at least as well as customers that book through Supplier’s or its affiliates’ own online shops.  Supplier acknowledges that GetYourGuide has provided them with access to GetYourGuide’s written responsible tourism onboarding guidelines, which sets forth guidelines for GetYourGuide's action and behavior relating to ethical and responsible standards of behavior, including, without limitation, those dealing with human rights (for example, child labor, slavery), environmental protection, sustainable development, and bribery and corruption ("GetYourGuide's Responsible Tourism Guidelines"). During the term of this Agreement, Supplier shall conduct business, and shall ensure that any person under its control conducts business, in a manner consistent with GetYourGuide's RT Guidelines and all applicable laws and regulations relating to the subject matter thereof. If Supplier fails to meet the conditions laid out in this clause, GetYourGuide may terminate this Agreement pursuant to 14.4.

5.5. Tickets and Receipts. Supplier must accept customer tickets generated by GetYourGuide, including both tickets printed on paper and tickets displayed on smart phones or other mobile devices. If requested, Supplier must provide each Customer a receipt for Services. The receipt must comply with all applicable tax requirements.

5.6. Personnel Conduct. Supplier is solely responsible for the conduct of its personnel in connection with Customers or other persons. Supplier shall not, and shall ensure that its personnel shall not, discriminate against or harass any Customer, including, on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation.

5.7. Customer Requests. Supplier will handle and respond to requests or complaints from Customers regarding the Services, complaints about Supplier personnel, and requests for refunds. In the event Supplier fails to respond to a Customer complaint within three Business Days, GetYourGuide will give the Customer a Full Refund. In addition, a GYG Party will (i) offer customer support services to the Customer, (ii) act as an intermediary between Supplier and the Customer, (iii) answer and reply on behalf of the Supplier via the Customer service portal, social media or, if applicable, the communication channels provided on the Supplier Detail Page. In the event of Supplier’s noncompliance with the service levels in Section 5.4 or any material irregularity, complaint, or nonconformity with a Product Offer, a GYG Party may at its sole discretion (a) give the Customer a Full Refund or partial refund and/or (b) provide the Customer alternative services (of an equal or better standard than the Services) and deduct the cost of such replacement services from a future payment to Supplier. If a GYG Party gives a Customer a partial refund, the amount paid to Supplier (and the Commission charged by GetYourGuide) will be reduced accordingly.

5.8.Reviews. After a Booking has been completed, the Customer will have the opportunity to review the Services on the GetYourGuide Platform using GetYourGuide's review system. The aim of the review system is to gather meaningful and accurate feedback regarding the Services and Supplier in areas such as performance, reliability, and trustworthiness. Reviews can be viewed by any user of the GetYourGuide Platform. All review content is the exclusive property of GetYourGuide or the applicable GYG Party. Supplier may not use or distribute any reviews from the GetYourGuide Platform     . The reviews on the GetYourGuide Platform have been created by Customers and have not been           verified by GetYourGuide for accuracy. Supplier is prohibited from manipulating the review system in any manner, such as writing a review about Services or instructing a third party to do so.

6.Marketing.

6.1.GetYourGuide Obligations. GetYourGuide will promote and market the Services in its sole discretion, and will bear the cost of its promotion and marketing efforts. In order to promote the Services, GetYourGuide may use the Supplier Content and Supplier Marks in offline and online marketing, including email marketing and pay-per-click advertising. GetYourGuide will, in its sole discretion, determine whether and how to promote the Services and Product Offers on the GetYourGuide Platform or elsewhere, including position and ranking in search results. Notwithstanding anything to the contrary herein, GetYourGuide may offer a Service at a price lower than the Retail Price stated in a Product Offer, provided that the full amount of the discount is deducted from the Commission that would normally be paid by Supplier.

6.2.Supplier Obligations. Supplier must offer Services under its generally-used company and brand name. The Product Offer or other Supplier Content may not state or convey the impression, directly or indirectly, that (i) GetYourGuide provides the Services, (ii) GetYourGuide has tested the quality of the Services, or (iii) GetYourGuide otherwise endorses Supplier or the Services.

6.3.Supplier Communications. Supplier shall not directly or indirectly (e.g. through an affiliate or agent) engage in any marketing, promotional, or similar communications with any Customer without such Customer’s prior consent. Without limiting the foregoing, Supplier shall not include any marketing or promotional content in any confirmation or other communication sent to Customers. Supplier acknowledges that the transmission of communications in violation of this section constitutes both a material breach of this contract as well as a potential violation of GDPR.

6.4.       Development. GetYourGuide may share Supplier Content and information relating to Supplier with Distribution Partners to promote the Services and with other third parties as necessary to further develop the GetYourGuide Platform (including its interfaces to third party products and services). For example, GetYourGuide may transfer the necessary data to (i) promote the Services via map providers, directories, search engines, or digital assistants, or (ii) develop and implement relevant interfaces between the GetYourGuide Platform and such products and services.

7. Compliance. Supplier shall render all Services in compliance with all Applicable Laws, including (i) fire and safety laws, (ii) consumer protection laws, (iii) information and consultation laws, (iv) licensing laws, (v) health and hygiene laws and regulations (including any laws or regulations relating to COVID-19 or other communicable diseases), and (vi) other laws related to the Services or Supplier’s business. Upon request by a GYG Party, Supplier will provide within five business days (i) copies of registrations, licenses, permits, approvals, and authorizations, and (ii) documentation demonstrating compliance with Applicable Law. In the event of alleged non-compliance of the Services, Supplier shall promptly cooperate, at its own expense, with any investigation by administrative authorities or associations.

8. Intellectual Property.

8.1.Supplier Content. Supplier grants to GetYourGuide a non-exclusive, sublicensable (through one or more tiers), worldwide, fully-paid and royalty-free license, in any and all media now known or hereafter discovered or developed, to use, reproduce, adapt, translate, make derivative works of, modify, perform, publicly display, publicly perform, transmit, and distribute the Supplier Content including (i) on or through the GetYourGuide Platform, (ii) in online and offline marketing materials, and (iii) as otherwise contemplated by this Agreement or agreed by the Parties. Supplier is solely responsible for the Supplier Content, and may provide only Supplier Content that it either owns or otherwise has the right to provide to GetYourGuide under the terms of this Agreement. Supplier shall not provide Supplier Content that is, contains, or references Prohibited Content. GetYourGuide may remove from the GetYourGuide Platform any Supplier Content that, in GetYourGuide’s good faith determination, does or may violate this Agreement or Applicable Law. Alternately, GetYourGuide may request Supplier to correct any such non-conforming Supplier Content within two days of notice. To assist consumers who speak different languages, GetYourGuide may translate (or have translated) Supplier Content, in whole or in part, into other languages. GetYourGuide cannot guarantee the accuracy or quality of such translations. If Supplier becomes aware of an inaccuracy in a translated version of a Product Offer or other Supplier Content, Supplier shall inform GetYourGuide immediately. GetYourGuide will on a regular basis sublicense Supplier Content to Distribution Partners.

8.2.Supplier Marks. Supplier grants to GetYourGuide a non-exclusive, sublicensable (through one or more tiers), paid-up, royalty-free license to use the Supplier Marks to market the Services. GetYourGuide’s use of the Supplier Marks shall inure solely to the benefit of Supplier and will not create any right, title, or interest for GetYourGuide in the Supplier Marks other than the license granted under this Agreement.

8.3.Retention of Rights. The Supplier Content and Supplier Marks, and all worldwide Intellectual Property Rights therein, are the exclusive property of Supplier (and its suppliers). All rights in and to the Supplier Content and Supplier Marks not expressly granted to GetYourGuide in this Agreement are reserved by Supplier (and its suppliers).

8.4.GetYourGuide Materials. The GetYourGuide Content and GetYourGuide Platform, and all worldwide Intellectual Property Rights therein, are the exclusive property of GetYourGuide (and its suppliers). Supplier may not use, copy, store, reproduce, adapt, translate, modify, distribute, publicly display, publicly perform, transmit, or otherwise exploit any GetYourGuide Content, or any GetYourGuide trademark, logo, or slogan during or after the term of this Agreement, without GetYourGuide’s prior written consent.

8.5. Restrictions. Supplier agrees not to directly or indirectly (i) use any robot, spider, crawler, scraper or other automated means or process to access, collect data or other content from, or otherwise interact with the GetYourGuide Platform for any purpose; (ii) avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to circumvent any technological measure implemented to protect the GetYourGuide Platform; (iii) attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the GetYourGuide Platform; or (iv) take any action that damages or adversely affects, or could damage or adversely affect, the performance or proper functioning of the GetYourGuide Platform.

8.6.Artificial Intelligence and Automated Processing.

The Parties recognize that the use and adoption of artificial intelligence ("AI") technologies have grown increasingly widespread in a digital economy. GetYourGuide may use  AI technologies and automated processes to analyze, categorize, enhance, or otherwise process Supplier Content. This may include, but is not limited to, the use of AI for translation, content moderation, data analysis, and personalization of user experiences. Supplier acknowledges and agrees that such automated processing and use of AI technologies may result in modifications to the Supplier Content, and that GetYourGuide is not responsible for any inaccuracies or errors introduced by the use of such AI technologies and automated processes. Supplier grants GetYourGuide the right to use any data derived from the use of AI technologies and automated processes on Supplier Content for the purpose of improving GetYourGuide's services, AI algorithms, and automated processes.

9.Representations and Warranties.

9.1.Mutual. Each Party represents and warrants that: (i) the person executing this Agreement on its behalf is authorized to bind it to this Agreement; and (ii) this Agreement constitutes a valid and binding obligation enforceable against it in accordance with its terms.

9.2.By Supplier. Supplier represents and warrants that (i) it is the owner of the Supplier Content, or otherwise has the right to provide the Supplier Content to GetYourGuide under this Agreement; (ii) the Supplier Content does not violate any Applicable Law or the Intellectual Property Rights or privacy rights of any third party; (iii) all information with regard to any Product Offer is and shall remain to be true, accurate, and not misleading; (iv) all Services shall be rendered in compliance with, and Supplier shall operate its business in compliance with, Applicable Law and industry-standard safety standards; (v) Supplier has and will maintain during the term of this Agreement (and thereafter until all Bookings have been fulfilled) all registrations, licenses, permits, approvals, and authorizations required by Applicable Law relating to Supplier’s business and the provision of Services; and (vi) any Supplier personnel providing Services possess sufficient skills, training, qualifications, experience, licenses, and permits to perform those Services in a professional manner consistent with Applicable Law and industry best practices.

9.3.Disclaimers. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW AND EXCEPT AS EXPRESSLY SET FORTH HEREIN, NEITHER PARTY MAKES, AND EACH PARTY HEREBY SPECIFICALLY DISCLAIMS, ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, REGARDING THE ACTIVITIES AND SERVICES CONTEMPLATED BY THIS AGREEMENT, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE AND ANY IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. This includes, but is not limited to, the use of AI tools and automated processes.The GetYourGuide Platform and GetYourGuide Content are provided “as is,” without warranty of any kind, either express or implied. GetYourGuide does not warrant that (i) the GetYourGuide Platform will meet all of Supplier’s requirements or that performance of the GetYourGuide Platform will be uninterrupted, virus-free, secure, or error-free, or (ii) the GetYourGuide Content will be complete, accurate, or free from technical defects or changes by unauthorized third parties. GetYourGuide is not responsible for the accuracy or completeness of Customer-related data. GetYourGuide does not guarantee that Supplier will sell a minimum amount of Services through the GetYourGuide Platform. GetYourGuide reserves the right to change, supplement or remove the contents of the GetYourGuide Platform, as well as its structure and function, at any time without notice at its own discretion.

 

10. Mutual Indemnification. The Indemnifying Party shall defend, indemnify, and hold the Indemnified Party harmless from and against any and all liabilities, damages, fines, penalties, settlements, losses, and expenses, of whatever kind (including legal and accounting fees, court costs, and taxes) incurred or suffered in connection with a Covered Claim. The Indemnifying Party shall assume the defense of such claim at its own expense, as soon as such claim is tendered, using counsel reasonably satisfactory to the Indemnified Party, and shall pay all costs associated with the defense, including attorneys’ fees. The Indemnifying Party shall have full control over such defense, including any settlement discussions or agreement. Notwithstanding the foregoing, the Indemnified Party (i) may participate in or assume and conduct the defense of, and any settlement discussions (in or outside of a court proceeding) relating to, such claim, and (ii) shall have the right to conclude and approve any settlement agreement purporting to bind the Indemnified and the Indemnifying Party, provided however that such approval shall not be unreasonably withheld.

11.Insurance. During the term of this Agreement (and thereafter until all Remnant Bookings have been fulfilled), Supplier shall maintain a comprehensive general liability insurance covering risks related to Supplier’s business and the Services. The policy will be written on an occurrence form for an appropriate value in light of the nature of the Services, Supplier’s location, and industry standards. The policy must extend to indemnification claims tendered by the GYG Parties. If one or more automobiles is used in the performance of Services, Supplier shall maintain automobile liability insurance (i) with limits of not less than US$1 million (or an equivalent amount in Supplier’s local currency) combined single limit per accident if the Services are provided in the United States, Canada, or Australia, or (ii) if the Services are provided in another country, at limits and scope of coverage no less than the compulsory requirements for the country where the Services are provided. On GetYourGuide’s request, Supplier will add the GYG Parties as additional insureds to such insurance policies. Supplier must provide via the Supplier Administration Site (i) detailed information about the insurance provider and the insurance expiration date, and (ii) update the insurance information whenever Supplier changes its insurance or the prior certificate expires. Supplier must inform GetYourGuide regarding any change in the required insurance policies, including non-renewal thereof. Upon request, Supplier shall provide GetYourGuide a copy of the applicable insurance policy and proof of payment of the relevant premiums.

12.Liability. GetYourGuide shall be liable to Supplier solely for (i) any damage to Supplier due to GetYourGuide’s willful or grossly negligent act, (ii) any damage to Supplier‘s life, body, or health due to GetYourGuide’s simple negligence, and (iii) any damages to Supplier due to GetYourGuide’s breach of its material obligation under the Agreement. In case of GetYourGuide’s breach of its material obligation due to simple negligence, GetYourGuide’s liability shall be limited to foreseeable damages typical for the type of contract. For purposes of this section, the term “material obligation” is any obligation whose fulfilment is essential for GetYourGuide’s proper performance of this Agreement and on whose compliance Supplier may regularly rely. Any further liability for damages is excluded. Without limiting the foregoing, GetYourGuide shall not be liable for damages which occur due to interruptions or restrictions of the operation of the GetYourGuide Platform due to necessary maintenance work, force majeure, or other events for which GetYourGuide is not responsible. GetYourGuide shall be liable for loss of data only up to the amount of typical recovery costs which would have arisen if proper and regular data backup measures had been taken. In no event shall GetYourGuide be liable to Supplier for any acts or omissions of any Distribution Partner. Supplier’s sole and exclusive remedies with regard to the acts or omissions of any Distribution Partner is to terminate this Agreement in accordance with Section 14.2.

13. Data Protection.

13.1.Data Protection.  With regard to Customer Personal Data, both GetYourGuide and Supplier act separately as data controllers. Customer Personal Data collected by GetYourGuide may only be transferred to Supplier to the extent necessary for the performance of the Services and in compliance with data protection transfer mechanism.

Supplier shall comply with all applicable Data Protection Laws when processing (including accessing, collecting, storing, transferring and deleting) Customer Personal Data. Supplier shall maintain adequate security procedures and controls to prevent the unintended disclosure of, the unauthorized access to, or misappropriation of, any Customer Personal Data. Upon GetYourGuide’s request, Supplier will provide evidence that Supplier has established and maintains technical and organizational security measures governing the processing of Customer Personal Data in accordance with this section.

13.2.Payment Processing. Supplier authorizes the Payment Service Provider, and any other third party authorized by GetYourGuide, to process data required to transfer funds to and from Supplier accounts, or as otherwise required to operate the GetYourGuide Platform.

14. Term and Termination.

14.1.Term. This Agreement shall remain in effect until terminated in accordance with its terms. Neither Party shall be liable to the other for any damages resulting solely from termination as permitted herein.

14.2. Termination for Convenience. Either Party may terminate this Agreement as a whole or in part at any time for convenience effective upon 30 days notice. A termination can be done automatically by using the appropriate function in the Supplier Account. A deactivation of the Supplier Account equals a termination. Remaining confirmed bookings shall be executed as planned or otherwise treated according to Section 14.5.

14.3.Termination for Cause. Either Party may terminate this Agreement by written notice to the other if the other Party breaches or is in default of any obligation hereunder which breach or default is incapable of cure or which, being capable of cure, has not been cured within fifteen (15) days after receipt of notice of such breach or default (or such additional cure period as the non-defaulting Party may authorize in writing). A termination can be done automatically by using the appropriate function in the Supplier Account. A deactivation of the Supplier Account equals a termination.

14.4.Other Remedies. In addition to the remedies stated above, if GetYourGuide reasonably believes that Supplier is in breach of this Agreement, or that Customers or other suppliers are at risk from Supplier’s actions, GetYourGuide may take one or more of the following actions: (i) issue a warning to Supplier; (ii) remove Product Offers or other Supplier Content from the GetYourGuide Platform; (iii) temporally restrict Supplier’s use of the GetYourGuide Platform; (iv) cancel some or all Bookings and give any affected Customers a Full Refund, regardless of the normal cancellation policies; (v) stop accepting Bookings, and (vi) withhold payout of Supplier’s Completed Bookings. In addition, if GetYourGuide determines that the Services are associated with an excessive number of Chargebacks or fraudulent transactions, or any other severe defect, GetYourGuide may temporarily remove the associated Product Offers.

14.5.Effect of Termination. The terms of this Agreement, except Sections 2.2, 3.6, 6.1 14.2, and 14.3, shall remain in effect until all Remnant Bookings are resolved (i.e. all Remnant Bookings have either become Completed Bookings or have been cancelled), provided however that GetYourGuide shall make no new Bookings after the termination date of this Agreement. At GetYourGuide’s option, it may cancel some or all Remnant Bookings and offer affected Customers either a Full Refund or alternative services. Any Remnant Booking that is not cancelled will be performed as scheduled. Sections 8.1 and 8.2 will survive termination of this Agreement for 90 days with respect to materials provided to Distribution Partners or marketing partners. Once all Remnant Bookings are resolved, GetYourGuide will remove all Supplier Content and Supplier Marks from the GetYourGuide site, and Sections 4.4, 8.1 (solely with regard to marketing materials created prior to the termination of the Agreement), 8.3, 8.4, 9.3, 10, 12, 13, 14.5, 17.2, 17.7-17.9, and Exhibit A shall continue to survive termination of this Agreement. 

15. Travel Agencies. Notwithstanding anything to the contrary herein, certain Distribution Partners included in the GetYourGuide Platform may operate as Travel Agencies. For sales made via Travel Agencies, (i) the Customer purchases Services from the Travel Agency, (ii) the purchase may be governed by the Travel Agency’s terms and conditions, (iii) the Travel Agent may collect payment from the Customer (in which case the Travel Agent will act as a payment collection agent for Supplier, and the first three sentences of Section 3.5 and the third sentence of Section 3.7 shall apply to the Travel Agent instead of GetYourGuide), (iv) the Travel Agent may, in lieu of GetYourGuide, provide customer service to Customers, including giving partial or full refunds or providing alternative services, (v) the Retail Price shall be the amount collected by GetYourGuide from the Travel Agency and  the phrases “charged to Customers” and “collected from Customers” in Section 4 shall be deemed to mean “charged to Travel Agents” and “collected from Travel Agencies,” respectively.

16. Connectivity.

16.1.Connectivity Partners. If Supplier chooses to work with a Connectivity Partner to connect to GetYourGuide’s systems, this section shall apply. Supplier agrees that GetYourGuide may send Supplier’s Confidential Information and information about Bookings to the Connectivity Partner. Supplier will (i) obtain for GetYourGuide the right to use the Connectivity Partner’s API as required for this Agreement; (ii) require the Connectivity Partner to provide Supplier and GetYourGuide all technical support necessary to ensure the error-free operation of the API; (iii) ensure that the Connectivity Partner will not charge GetYourGuide any fees; (iv) require the Connectivity Partner to execute a confidentiality agreement with Supplier that extends to GetYourGuide’s Confidential Information, and is at least as protective of GetYourGuide’s Confidential Information as the provisions of this Agreement; (v) ensure that the Connectivity Partner does not use any of GetYourGuide’s Confidential Information or any information transmitted between GetYourGuide and Supplier via the API, (a) for any competitive purpose, (b) to perform data analytics, or (c) for any purpose other than to enable GetYourGuide to provide the services described in this Agreement; (vi) ensure that the Connectivity Partner maintains all safeguards required by best practices against the destruction, loss, alteration, unauthorized access, or disclosure of any information passed between GetYourGuide and Supplier via the API; and (vii) enter into an industry standard data processing agreement with the Connectivity Partner, if required. Supplier agrees that GetYourGuide will not be responsible for any losses or damages arising from or in connection with any failure of connectivity or the acts or omissions of the Connectivity Partner. In case Supplier chooses to grant access to a Connectivity Partner to manage their Supplier Content, the Supplier’s obligations shall also apply to the Connectivity Partner.

16.2 Supplier API. If Supplier chooses to connect to GetYourGuide’s systems via Supplier’s own API, this section shall apply. Supplier (i) hereby grants GetYourGuide the right to use the Supplier’s API as required for this Agreement; (ii) will provide GetYourGuide all technical support necessary for the error-free operation of Supplier’s API; and (iii) will maintain all safeguards required by best practices against the destruction, loss, alteration, unauthorized access or disclosure of any information passed through its API.

17. General.

17.1.Non-Exclusive Relationship. The relationship between Supplier and GetYourGuide is non-exclusive. Supplier may sell services through other marketplaces (including competitors of GetYourGuide), and GetYourGuide may promote and offer services substantially similar to or competitive with Services.

17.2.Governing Law. This Agreement shall be governed by and construed in accordance with the provisions of German law under exclusion of its conflict of law rules. The place of performance and exclusive legal venue for any disputes arising from or in connection with the performed services shall be Berlin provided that the Supplier is a merchant or legal person under public law or has no place of business or domicile in the Federal Republic of Germany.

17.3.Amendments. GetYourGuide may  propose amendments to this Agreement by posting the revised terms and conditions on the GetYourGuide website or Supplier Administration site, or by any reasonable means (including via email, via the Communication Tools, or via a notice on the Supplier Administration Site). GetYourGuide will provide at least four weeks’ notice of these changes prior to the proposed Amendment Effective Date. It is Supplier’s responsibility to check the GetYourGuide website or Supplier Administration Site regularly for any amendments. Supplier may reject a proposed amendment by sending a notice of rejection to GetYourGuide, in the manner specified, before the proposed Amendment Effective Date. If Supplier does not send such a notice of rejection to GetYourGuide before the proposed Amendment Effective Date, or continues to use the GetYourGuide Platform after the Amendment Effective Date, Supplier shall be deemed to have agreed to the proposed amendment. Except as set forth in this section, all amendments or modifications to this Agreement must (i) be in writing, (ii) refer to this Agreement, and (iii) be executed by an authorized representative of each Party.

17.4. Assignment. Neither Party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other Party (not to be unreasonably withheld, conditioned or delayed). Notwithstanding the foregoing, (i) either Party may assign this Agreement in its entirety, without consent of the other Party, (a) to an affiliate of that Party, or (b) in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets not involving a direct competitor of the other Party, and (ii) GetYourGuide may delegate or assign any right or remedy under this Agreement to a GYG Party. Any attempt by a Party to assign its rights or obligations under this Agreement in breach of this section shall be void and of no effect. Subject to the foregoing, this Agreement will bind and inure to the benefit of the Parties, their successors and permitted assigns.

17.5.Notices. Any notice under this Agreement will be in writing and delivered by personal delivery, overnight courier, confirmed facsimile, confirmed email, or certified or registered mail. In addition, GetYourGuide may send notices to Supplier using the Communication Tools. Notices will be sent to a Party at its address set forth in this Agreement or such other address as that Party may specify in writing pursuant to this section.

17.6.Force Majeure. If either Party is prevented from performing any of its duties or obligations hereunder in a timely manner by a Force Majeure Situation, the afflicted Party, upon giving prompt notice to the other Party, shall be excused from such performance (i) to the extent that the afflicted Party is prevented from performing such duties or obligations, (ii) for the duration of the disruption caused by the Force Majeure Situation. If a Force Majeure Situation detrimentally affects a Party’s performance for fourteen days or longer, the other Party may terminate this Agreement.

17.7. Interpretation. In this Agreement, (i) “including” means “including but not limited to,” and (ii) general words shall not be given a restrictive meaning by reason of the fact that they are preceded by words indicating a particular class of acts, matters or things. Captions and section headings used in this Agreement are for convenience only and are not a part of this Agreement and shall not be used in construing it. If any provision herein is held to be invalid or unenforceable for any reason, the remaining provisions will continue in full force without being impaired or invalidated in any way. The Parties agree to replace any invalid provision with a valid provision that most closely approximates the intent and economic effect of the invalid provision. Each Party has participated equally in the preparation and negotiation of this Agreement, and waives to the fullest extent permitted by law any rule of interpretation or construction requiring that this Agreement be interpreted or construed against the drafting Party.

17.8.Confidentiality. Each Party agrees that it will not use or disclose to any third party any Confidential Information disclosed to it by the other except (i) as permitted in this Agreement, or (ii) as required by a court or other governmental authority. GetYourGuide may disclose Confidential Information to the GYG Parties. Each Party will take all reasonable measures to maintain the confidentiality of all Confidential Information of the other Party in its possession or control, which will in no event be less than the measures it uses to maintain the confidentiality of its own information of similar importance.

17.9. Miscellaneous. The Parties are independent contractors, and no partnership, franchise, joint venture, or employment relationship is intended or created by this Agreement. GetYourGuide and any subagents disclaim, and Supplier waives, any duty arising from the creation of an agency relationship (including any duty of loyalty or care), to the maximum extent permitted by Applicable Law. Except as otherwise expressly provided herein, all remedies provided for herein are cumulative, in addition to and not in lieu of any other remedies available to either Party at law, in equity or otherwise. The GYG Parties are expressly named as third party beneficiaries to this Agreement, and each of the GYG Parties has the right to enforce this Agreement against Supplier as this Agreement pertains to its respective rights as a third party beneficiary, including the service levels specified in Section 5.4. Except as provided in this section, all rights and obligations of the parties hereunder are personal to them and this Agreement is not intended to benefit, nor shall it be deemed to give rise to, any rights in any third party. This Agreement sets forth the entire understanding and agreement of the Parties, and supersedes (i) any and all oral or written agreements or understandings between the Parties, as to the subject matter of the Agreement, and (ii) any terms and conditions governing the use of Supplier’s or a Connectivity Partner’s API. The waiver of a breach of any provision of this Agreement will not operate or be interpreted as a waiver of any other or subsequent breach.

Exhibit A

Definitions

Affiliate: Any subsidiary or affiliate within the meaning of Section 15 German Stock Corporation Act (Aktiengesetz) of GetYourGuide, including but not limited to GYG Operations.

Amendment Effective Date: The date a proposed amendment will enter into force.

Applicable Law: Any (i) applicable local, state, provincial, national, or other law or regulation, and (ii) Relevant Requirements.Applicable Taxes: Any and all sales, use, excise, value added (VAT), consumption, or other tax, duty, imposition, levy, fee or charge, however designated, imposed or collected by any governmental entity, whether currently in effect or adopted or implemented thereafter, but excluding any income-based tax applicable to GetYourGuide.

Booking: A purchase of Services by a Customer via the GetYourGuide Platform.

Business Day: Monday through Friday of each week, except for holidays observed in Berlin, Germany.

Chargeback: A credit card chargeback or any other reversal of a transfer of funds.

Closed User Group: A group of consumers that share one or more characteristics for purposes of promotions and marketing, as determined by GetYourGuide.

Commission: The portion of the Retail Price of Services invoiced by GetYourGuide for various services performed.

Communication Tools: The tools provided on the GetYourGuide Platform to enable communication between Supplier and a Customer or between GetYourGuide and Supplier.

Completed Booking: A Booking which has resulted in the actual provision of Services by the Supplier to the Customer.

Confidential Information: Information about the disclosing Party’s business, products, technologies, strategies, customers, finances, operations or activities, including all business, financial, technical and other information disclosed by the disclosing Party.

Connectivity Partner: A third party who operates a service to connect Supplier’s systems to the GetYourGuide Platform, to facilitate the acceptance and management of Bookings.

Content Modifications: All adaptations, translations, or other modifications that GetYourGuide makes (or has made by third parties) to the Supplier Content.

Covered Claim: A third-party claim, suit, demand, action, audit, or investigation brought against Supplier or a GYG Party.

Customer: An end-user who purchased Services from a Supplier via the GetYourGuide Platform or any person who received Services from a Supplier as a result of a Booking made via the GetYourGuide Platform.

Customer Personal Data: Non-public, identifying information about Customers available to Supplier as a result of Supplier’s relationship with GetYourGuide or any purchase of Services by Customers.

Data Protection Laws: Any applicable law that relates to the protection of individuals with regards to the processing of personal data, including GDPR and all laws promulgated thereunder.

Dispute: Any and all disagreements, controversies, or claims of any sort between the Parties arising out of, or in any way relating to, this Agreement.

Distribution Partner: A third party with whom GetYourGuide has a contract for the distribution and sale of tours or activities.

First Half: The 1st through the 15th of a month.

Force Majeure Situation: Circumstances beyond a person or entity’s reasonable control, including earthquakes, floods, fires, other natural catastrophes, acts of war (whether declared or not), acts of terrorism, riots, civil disturbances, pandemics, epidemics, government actions, nuclear or chemical contamination, electrical or internet outages, failures of public infrastructure, and strikes.

Free Cancellation Period: The period starting when a Booking is made, and ending 24 hours before a Service is scheduled to begin.

Full Refund: A refund to the Customer of the full amount paid for the Booking, with no payment for the Booking to the Supplier and no Commission for the Booking to GetYourGuide.

GDPR: General Data Protection Regulation (EU) 2016/679.

GetYourGuide Content: All content on the GetYourGuide Platform, including customer reviews and Content Modifications, but excluding the Supplier Content.

GYG Operations: GYG Operations Inc.

GetYourGuide Platform: The internet booking platform operated by GetYourGuide accessible via www.getyourguide.com, related websites, affiliate websites, Distribution Partner websites, apps, tools, and platforms, devices, or other facilities.

GYG Parties: GetYourGuide and the Affiliates, Distribution Partners, advertising platforms, and their respective officers, directors, employees and agents.

Indemnified Party: An entity (either Supplier or a GYG Party), who seeks indemnification pursuant to Section 10 of the Agreement.

Indemnifying Party: The Party requested to provide indemnification pursuant to Section 10 of the Agreement.

Intellectual Property Rights: All copyright, trade secret, trademark, database, or moral rights recognized by the laws of any jurisdiction or country.

Login Credentials: The user IDs, passwords, and any other information used to access the Supplier Account.

No Show: A Customer who fails to appear for booked Services through no fault of Supplier.

Party: Either Supplier or GetYourGuide, as appropriate; “Parties” means both Supplier and GetYourGuide.

Payment Service Provider: A payment service provider appointed by GetYourGuide.

Platform Rules: The rules located at supplier.getyourguide.com/terms-conditions#platform-rules, as updated from time to time.

Product Offer: An offer on the GetYourGuide Platform stating that Supplier will make a specific Service available at a specified Retail Price.

Prohibited Content: Content that contains a virus, worm, or other harmful code, violates any Applicable Law, infringes the rights of any third party, is pornographic, obscene, insulting, objectionable or otherwise inappropriate, or is defamatory or libelous.

Relevant Requirements: Any anti-slavery, anti-human trafficking, anti-corruption, or anti-bribery law, or any trade or financial sanctions, administered, enacted, or enforced by specified entities.

Remnant Booking: A Booking made prior to the termination date of this Agreement, but scheduled to be completed after the termination date of this Agreement.

Retail Price: The retail price (including any Applicable Taxes and fees) at which Services will be sold to Customers and Travel Agents through the GetYourGuide Platform.

Second Half: The 16th through the end of a month.

Services: The Supplier’s tours or activities offered by Supplier through the GetYourGuide Platform. If Supplier operates an attraction, the term “Services” includes the operation of the attraction and making the attraction available to Customers.

Statement: The meaning given in Section 4.5 of the Terms.

Sub-Commercial Agent: An entity appointed by GetYourGuide to act as agent of GetYourGuide in its role as commercial agent to the Supplier.

Supplier: A person acting in their professional capacity aiming to make a long term profit or entity entering into this Agreement with GetYourGuide and any individual acting on behalf of the entity.

Supplier Account: Supplier’s account with GetYourGuide.

Supplier Administration Site: The online tool that allows suppliers to access the GetYourGuide Platform and to manage Supplier Content.

Supplier Content: Any content provided by Supplier to GetYourGuide, via the Supplier Administration Site or otherwise, including Product Offers, photographs, videos, and postings.

Supplier Detail Page: The legal notice page for each Supplier on the Platform. The Supplier Detail Page contains all information as required by EU regulation.

Supplier Marks: The trademark and tradenames used by Supplier in connection with the Services.

Supplier-Customer Contract: The contract which governs the relationship between Supplier and a Customer who purchases Services from Supplier via the GetYourGuide Platform.

Supplier’s Payment Account: Supplier’s bank account into which GetYourGuide may transfer payments.

Travel Agency: A Distribution Partner who resells tours and activities to a Customer rather than facilitating a sale directly from a supplier to a Customer.

US Customer: A Customer residing in the United States or any Customer that uses a credit or debit card issued in the United States for payment of the transaction.