We had booked for at. 10 am and should meet our guide no later than kl. 9.50. When we walked around and inquired, we were told that the museum only opens until 11am and of course we could not find any guide at the designated place. Kl. 10.15 I get a message from the guide that he is on his way and that he we will be at the designated place, as stated in his booking. He came and was a wonderful guide. He was equally amazed at the Get your Guides action of the course. Despite wasting an hour where we could have a lovely morning sleep, we had a fantastic tour, with the best guide on the Guggenheim

Je voyageais avec mon fils de 14 ans. Nous avons beaucoup aimé la visite guidée. Notre guide a répondu à nos questions sur l'histoire de Bilbao, le musée, la culture Basque... je serai bien resté 2 heures supplémentaires car c'était très intéressant et que j'aurai aimé en savoir plus sur d'autres oeuvres du musée ! bien sur nous n'avons eu le temps de tout voir. je reviendrai avec plaisir et mon fils aussi.

Somehow the button was in there! We were kindly asked to come to the tour at 1 p.m. instead of 4:30 p.m. But we just arrived. Barely made it and then there was no parking. The guide still tried to reach us... We were there again at 4:30 p.m., but NO guide, the tour had been postponed... We then got tickets from the "information staff" and then stayed 3 hours ourselves in the museum... We even got the offer to take part in a guided tour the next afternoon... but we were already there