Overall, our tour was incredible. Hugh was an amazing tour guide, both informative and cheerful, and he made the bus rides enjoyable and interesting. I definitely recommend touring the lakes via a guide, as it’s easier to get into the lakes and back out without issue. My only critique is that of the time management is this company, as we were picked up almost 20 minutes late and therefore our entire tour ran much later than I had been prepared for when I booked it. Additionally, the added pick up of passengers from Lake Louise to Banff added further delay and stops. Drop off was scheduled for 5pm, however we didn’t get back to Banff until after 6pm, and we nearly missed our connecting bus back to Calgary due to this delay. I would personally recommend that, if additional stops and delays are going to be added, that tourists who have booked with the guide already are informed so they can adjust their schedules around this, as to not be stressed or inconvenienced by the added drop-offs.

It would have been nice if the window at the top of the bus was clean. We could have enjoyed the view of the mountains. An audio guide in French would be relevant for people who do not speak English. The guide seemed excellent but spoke too fast for my little understanding of English.

this was a perfect way to see the beautiful lakes. parking is clearly a nightmare or else you need to show up at the crack of dawn but with a small tour group, you don’t have to worry about the car. nature really does all the work here but your guide Tim and transportation were great.