Heidi was amazing. She is very knowledgeable about the area and surrounding area. Only wish we had more time at the lakes, next time I will book a long experience. Or make this one longer as it’s very tight time line with the summer traffic. The 4 hours time. Is very hard for people with disabilities and walking slower. IE seniors. Which we had a lot of with us. The walls to and from the bus and travel time. 4 hours in the summer is t enough time.

It's all about how you get to the sights/sites: ROAM public transport (cheap, app), hop on hop off bus (more limited schedule but helpful guides and they take the 1A wildlife route), car (contend with parking deficit and shuttles but most freedom) or a "tour" with Discover Banff. Basically this Discover Banff afternoon tour drops you off for 45 min at Lake Moraine and at Lake Louise, with interesting insights by the driver. So convenient for drop off and pick up with short, pre determined visit times. I am rooting for Giselle who started in April. She has the stories and personality, She will flourish as a guide as she gains confidence in driving and talking while driving.

Our trip was in May so the tour only went to Lake Louise as the road to Moraine Lake remains closed until later in May. This allowed an hour and a half stop at Lake Louise which was enough time to walk up the side of the lake and back. Conditions under foot on the lakeside path were slushy and muddy which made walking a bit slow but perfectly safe with care. Our guide, Giselle was absolutely lovely- welcoming, fun and informative. We had good photo stops on the way to Lake Louise and then a timely return to Banff. As a ‘taster’ trip this is ideal.