Two days before the trip. The stuff Arwa connected with me to inform everything about the journey, where and when the driver would pick us up and told me telephone number. And she's so nice to answer any questions. Besides, the driver was super punctual, no asking for extra tips, and the whole journey time was arranged just perfect. We were back to our hotel at about 3 p.m. And then I realized that I forgot my sunglasses on the bus so I contacted Arwa, she responded so quickly and professionally, asked the driver have a check on the bus, the whole process last only two hours. Thank you all for the qualified and nice service. By the way, the reason why the Journey starts so early is the road to Abu Simbel is only open for certain times.