Love the ability to hop on and off. Frustrated that we could not use the phone for the first trip and had to go to a main station to pick up the card. Not enough information given when purchasing. We also were under the impression it covered the train to the airport. Apparently it doesn’t.

Everything in itself is great! However, the information that you have to go to Central Station to get the tickets is not correct. Our hotel was in the CBD and fortunately we asked at Station Zuid whether we could redeem the GYG vouchers there too. That wasn't a problem. We got our tickets on site and were able to take the metro directly to the city center. Ergo: The information about the offer should be revised so that you are not only informed after the purchase that you have only received vouchers that you have to redeem for tickets at the Central Station. Since we were still able to redeem the vouchers at Station Zuid, I assume that you can redeem them at any GVB information point. This should then be clearly communicated.

The trip was good. The only thing that was big 💩 was that the ticket didn't include a slow train/bus to the airport. The next most expensive ticket variant doesn't justify the much higher price (at least for a multi-day ticket), especially since you only go to and from the airport once. Here needs to be improved in my opinion.