Once you have actually got this ticket it is an excellent way of getting around the city…… However, you cannot pick the ticket up from near the airport, as it implies - We had to pick the ticket up from central station in Amsterdam. The directions to the ticket office are not clear and a description of the office would have been very helpful. Instead we had to keep asking people where we should go. Simply rewording the confirmation email, would have saved time and embarrassment for us as first time visitors to Amsterdam, especially with the bus drivers at the airport! The ticket office you need to visit is the cream building at the front of the station - the one that very likely has a long queue coming out of it!

Das eintauschen des Voucher, den man bei dem Kauf bekommt in ein für den Nahverkehr gültiges Ticket hat Problemlos funktioniert. Leider bleibt der Shuttle Bus nicht direkt bei der Station stehen wo man das gültige Ticket bekommt. Man muss eine Station mit der Metro fahren und für diese Fahrt ein Ticket um ca. 4€ p.P. kaufen. Ich würde das Shuttle Ticket nächstes mal direkt im Shuttle kaufen, so ist es bequem und man muss nicht extra zahlen. Auch wussten die Busfahrer/innen nicht wirklich ob der Vaucher für den Bus gilt, haben uns aber dann doch mitfahren lassen. Alles in allem hat es aber doch gut funktioniert.

397 bus from Schiphol does not go to Central Station Amsterdam as I expected. I found myself half an hour,s walk away. My transport chip card had to be obtained at Central Station so I had to get on a tram with no ticket. After that everything fine good job I remembered to get tram 17 back to where 397 terminates (to get back to airport). The trams & public transport were superb but the 397 is not really a good way to get to central Amsterdam.