Aix-en-Provence

Culture & History

We really enjoyed the tour. But I found a problem of the voucher. We booked the tour on Dec. 4, 2019. We printed out the voucher from the confirmation email. However, there is nothing described about the meeting address or meeting hotel, a rough map was described, on the voucher. We visited the “putative” meeting place with the voucher a day before the tour in order to check the meeting place. But, we failed to find the meeting spot. Later, I found, from my PC in the hotel room, that the meeting address and Radisson Blue Hotel are described in the confirmation e-mail, but nothing was written on the voucher issued on Dec. 4. Remember the customer brings only the voucher with him/her, but does not bring printed email. The voucher must contain everything important. The night before the tour, I received reminder email of the tour. The new voucher described everything including the meeting address, but too late. It is impossible to print out the voucher in the hotel late night.