9/11 Memorial
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9/11 Memorial: Tours & Tickets

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What to see at the 9/11 Memorial

The 9/11 Memorial is a place where you can learn about the terrible events of September 11th, 2001, and reflect on what it means to you - either as an American, or as an international visitor. What are some of the points not to be missed?

Twin Reflecting Pools

Two one-acre pools, with biggest artificial waterfalls in North America, stand exactly where the Twin Towers were. The names of those who died are listed on the pool walls.

Facing Crisis: America Under Attack

This film examines the day's events, compiling interviews with prominent figures such as George W. Bush. It runs daily every half hour, lasting for about a quarter of an hour.

Survivor Tree

This callery pear tree amazingly survived the downfall of the buildings. It was restored and is now a symbol of rebirth. Its seedlings are donated each year to communities in need.

Foundation Hall

This huge room contains one of the original, surviving walls of the World Trade Center as well as the Last Column, standing at 36 feet and decorated with recovered remnants.

Ground Zero Museum

The museum allows you to interact with artifacts and voice clips from September 11th.

9/11 Memorial: Our Tips

When should I go?

The outdoors parts are probably best experienced when the city is not covered in snow. Summer is of course tourist season, so note that it will be more crowded then.

How should I behave?

Be as quiet and respectful as possible, as some visitors - including those who knew victims - will want to use it as a place to quietly reflect.

Can I bring children?

The exhibitions may not be appropriate for children under the age of 10 - especially if they are liable to make a lot of noise.

Are there any special procedures before entering?

Security screening is mandatory before entry. Only bags measuring under 8 x 17 x 19 inches are permitted inside the memorial - larger bags can be stored.

Good to Know

  • When to visit
    Open daily, 7:30AM to 9:00PM.
  • What is the price?
    The memorial is free to visit, but the museum carries an entrance fee.
  • Will I need a guide?
    It will definitely help. Might be worth it to check out these best-selling tours.
  • How to get there
    The memorial is in Lower Manhattan and is easily reachable by foot from nearby hotels, or various subway stations.
  • Additional tips
    • Not recommended for children under 10.
    • It is important to stay respectful during your visit.

What People Are Saying About 9/11 Memorial

Tour was well done. Helped provide a useful context.

Although rather sobering, tour was very well done and clearly worth doing. Ground Zero and the Memorial Museum are quite impressive. Tour guide was informed and effective. Would recommend.
Ground Zero Tour and 9/11 Museum Entry Option Reviewed by Michael, 10/14/2016

The guide is very personable and knowledgable.

But too much standing up. Maybe shorten the tour. Kids got bored and seniors tired.
Tour of 9/11 Memorial and One World Observatory Ticket Reviewed by ELIZABETH, 10/06/2016

The museum was great- getting tickets a nightmare

When we arrived at the museum we asked a worker how we were suppose to get our tickets? We had received an email with receipt of our purchase for 3 adult tickets for 1 pm admission. The email stated tickets were attached. When we opened the attachment there were not any tickets, no barcode for scanning for entrance. We were told by numerous workers at the museum that we needed a barcode to be able to enter. We tried calling the customer service number but because it was a sat no one answered. Thankfully, after many failed attempts of getting assistance, we were given tickets by the museum to enter since we did have a receipt indicating our purchase. Once inside the museum we fully enjoyed the time and effort that went into creating this memorial. It is a somber experience but memories of our tour will never be forgotten.
9/11 Memorial Museum Entrance Ticket Reviewed by Paula, 10/03/2016

Memorable due to its tastefulness & sensitivity.

The museum is a tribute to the strength of people in the face of extreme pain, terror and adversity. The timeline is essential and chronologically spellbinding. I thought it might be sensationalist but it had me in tears. I spent 4 hours there which is longer than I have ever spent in a museum. I would go back tomorrow if I could since there were parts I had to skip over. I was physically sickened to watch video of people jumping out of the towers but also understood why it was included. Heartbreaking but essential. Leave yourself plenty of time since you may well be more moved by the Museum than you think you could be.
9/11 Memorial Museum Entrance Ticket Reviewed by Sarah, 09/28/2016

Great--Tony is an awesome story-teller who mad our visit very personal

As a military man who was about to fly that day, Tony's tour really hit home and kept me hanging on his words about that day. Afterwards the museum visit was all the more powerful and real--a must recommend!
Ground Zero Tour and 9/11 Museum Entry Option Reviewed by Chad, 09/22/2016

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9/11 Memorial
Based on 263 reviews by GetYourGuide customers