Reykjavik: Northern Lights with Icelandic Treats and Liquor

Good trip, quick pickup, great guide. We saw some northern lights, but the trip would have been perfect with more activity.

We spent 5 hours driving around looking for the northern lights when a quick Google search would've (and did) tell us there was a less than 10% chance of seeing them. A decision to cancel should've been taken. The tour guide extended the tour time without telling us meaning we were driving around needlessly in the middle of nowhere when we should've been back at the hotel. There was no consideration for passengers, so we didn't get back til past 2am with a 10 year old and a 8am start for our next excursion - the guide said she sometimes she doesn't get back til 3-4am, so don't plan a next day activity like we did! The minibus was uncomfortable especially on the off road tracks. She nearly went off the road several times, hitting the rumble strips whilst checking her phone and looking at the sky. We felt unsafe. The only comfort was the hot chocolate but this felt like an after thought... we missed the pastries as she was too interested in setting up her camera. Disappointed.

Unfortunately I only have to give one star - for the poor communication with the provider itself and because the tour didn't take place for me. The tour was canceled for my first appointment - only I received no information about it (not even in the spam folder) and stood at the pick-up point for over an hour in vain. And of course no one could be reached by phone. Inquired via email and apparently communicated with the Reykjavik Tourist Information Center (?), who then immediately rebooked me for the following day. On the second day I received 2 (!) confirmation emails that my tour was taking place. Yes, what can I say...this time I stood for 2 hours in vain. And since I flew back the next morning it was because of the Northern Lights tour. The only positive thing was the fact that I got my money back without any problems.