Santiago
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What people are saying about Santiago

Overall rating

4.6 / 5

based on 39 reviews

The communication before hand was good and the pick-up was very prompt. Joseph, the guide, and Willy, the driver, were both friendly and helpful. They make an excellent team. In addition to giving good information, Joseph took many pictures of the group. We stopped for about 20 minutes on the way to feed llamas, get a beverage, and use the restroom. Once we arrived in Valparaiso, we made a stop to enjoy the view before getting out and taking a long walk through the streets and stairs of Valparaiso. The street art was amazing! Following the walk, we took the funicular down and made several more stops before returning to Santiago: to take a picture at the flower clock, at a museum to see a statue from Easter Island, and then for lunch at a restaurant across the street from the Pacific. We noted the tour from beginning to end..

The bus arrived on time for the pick-up and the tour of Valparaiso (“Valpo” according to our guide, as the Chileans will shorten anything they can) was interesting - particularly the street art. You do need to be able to walk down steps for this part of the tour. Unfortunately, 2 members of the group went AWOL (no fault of the guide), so we lost some time waiting for them and our tour of Vina was somewhat curtailed. Our driver also had to take a diversion on the way back to avoid the road closures in Santiago.

We had a wonderful day with our tour guide Romi and driver who went out of their way to make sure the day was a success. Both Romi and driver were more than flexible, altering the tour to suit the group based on a consensual decision. Romi has an excellent command of English, great sense of humour and very knowledgeable and friendly. I would highly recommend this tour, Romi and our driver (whose name escapes me).

The process from booking to dropping us off at our hotel at the end was done without fuss, and hassle free. Our guide was engaging and our driver was professional. We thought the vineyard guide was at times a little hesitant, but was able to provide a reasonable overview of the workings of the vineyard. Surprised the vineyard only offered shipping to the USA as we would have liked to order some cases for Europe.

I really enjoyed the tour! It is worth taking it. However I was really disappointed by the the fact that despite the fact I received a confirmation for my booking after waiting for more that an hour I contacted the local agent to find out that apparently they either forgot me or never received my booking...