Supplier support
Frequently asked questions
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1) What are the costs for suppliers on GetYourGuide?
GetYourGuide is fully commission based. There are no fixed fees and you only pay a commission fee for bookings that you decide to accept. After sign-up we will get in touch with you to negotiate a commission fee that fits your needs.
2) What kind of products are suited for GetYourGuide?
We are open for all kinds of suppliers of tours, attractions and activities. Our suppliers include end-activity operators, wholesalers and niche aggregators, destination management companies, incoming agencies and business incentive companies. As long as you offer an interesting experience, your product is right for GetYourGuide.
3) How can I upload products to GetYourGuide?
Once you have signed up, you will be logged into a content management system, which we call supplier administration. Using this system you can easily upload, manage, monitor and promote all your products.
4) How does the booking process work and how do I receive payments?
Customers book and pay for products directly on GetYourGuide. We accept credit cards like VISA, MasterCard, Diners, AmericanExpress, and others. Payments can be made in the following four currencies: EUR, USD, GBP and CHF. Any fees incurred through customer payments are covered by GetYourGuide.
As a supplier you receive payment for your bookings less the negotiated commission fees on a monthly basis on the 5th of each following month. You can choose to receive payment in any currency you wish. However, if the selected currency is not EUR, USD, GBP or CHF, the resulting exchange fees have to be covered by the supplier. You do not have to send us an invoice because all payments to suppliers are handled automatically. Please note that the minimum amount we can transfer is 100 EUR or the equivalent amount in another currency.
For the payment transfer process we offer two solutions: SEPA bank transfers and Moneybookers transfers. If your bank is located in Europe or any other country that allows SEPA bank transfers, we recommend this option because the fees are low and each party only bears the cost incurred by their own bank. If your bank is located outside Europe or if you use another currency other than EUR, we recommend to use a Moneybookers account. Creating an account is easy and we can send you your money by just knowing your e-mail address. GetYourGuide bears the cost for transferring money to your Moneybookers account. The fee for withdrawing money from your Moneybookers account to your bank account anywhere in the world is as low as 1.80 EUR (2.50 USD) per withdrawal.
5) What is GetYourGuide's cancellation policy?
If not specified otherwise by the supplier in the entry field "Voucher Information" during the product upload, customers can cancel bookings on GetYourGuide up to 72 hours before the booked activity's scheduled starting time and receive a full refund. If a customer cancels less than 72 hours in advance or does not show up, there will be no refund and the payment will be transfered to the supplier account just as if the booking had taken place normally. Suppliers can cancel a previously confirmed booking up to 24h after the activity's scheduled starting time, if external occurences (e.g. weather) make the booking impossible. All cancellations need to be handled using the supplier administration system on GetYourGuide's website.
6) Do suppliers have to confirm bookings on GetYourGuide?
All products on GetYourGuide are per default 'on-demand’, so suppliers need to confirm every booking within 48 hours. If a supplier declines a booking or does not respond within 48h, the booking will be cancelled automatically. For standardized, off-the-shelve products, GetYourGuide also offers free sale bookings, i.e. bookings are confirmed automatically.
7) Do suppliers have to keep product availabilities updated at all times?
Yes. Because we work with distribution partners, we must rely on up-to-date product information. Therefore product information is always binding. If suppliers receive bookings from other channels, e.g. directly through the suppliers website, the availability and vacancy can be easily adjusted for certain days. Tip: To prevent overbooking it is possible to put the availability on the GetYourGuide platform to a level below the actual maximum number of places available.
8) How can I stop offering products on GetYourGuide?
Using the supplier administration system you can deactivate or delete a product that you no longer wish to offer. If you don’t want to be a part of the GetYourGuide marketplace anymore, you can also delete your account at any time.
9) What is the difference between GetYourGuide and comparable platforms?
On GetYourGuide, we value transparency and let you sell your products using your own brand. Customers can see your brand on your product pages and ask questions to you directly through GetYourGuide. We provide you with a free to use content management system and you can upload, edit, translate and promote all of your products yourself. We have quality standards for all products that need to be met before product activation, but we do not interfere with how you want to run your business.
10) Can customers ask questions to suppliers directly?
Yes. Customers can e-mail you directly through our website. They can also ask general questions in a forum that is open to the public.
11) What qualifications are necessary to sell products on GetYourGuide?
You need to be a registered business with documented qualifications for the products that you offer (e.g. licences, if applicable). We will check your credentials before activating your products. Furthermore, you need to have a proper insurance for the products that you offer.
12) Is there a review system on GetYourGuide?
Yes. We allow customers that have booked your products to write product reviews. Reviews not only allow you to prove your service quality, but they will also improve your search listings on GetYourGuide.
13) Is it possible to have an XML feed to our backend system?
Yes, this is possible. For further information please contact us at
14) What companies is GetYourGuide working with to distribute your products?
We mostly work with online travel agencies, destination platforms and travel communities that embed our products in their websites and drive bookings to GetYourGuide. You can see a complete list of our partners in your back-end once you have signed up.
